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Company Name:
Sutter Health
Approximate Salary:

Location:
Modesto, California
Country:
United States
Industry:
Clerical/Administrative
Position type:
Experience level:
Education level:

Call Center Receptionist (PT/40)-4712 Stoddard-Modesto

Description:

Sutter Gould Medical Foundation (SGMF) is a non-profit, multi-specialty health care organization affiliated with Sutter Health. Based in Modesto, SGMF provides quality medical care, health education and research activities in a five-county area. SGMF's medical staff includes family practitioners, internists and pediatricians, as well as a range of specialist physicians. Services include imaging, nuclear medicine, a health library, health education programs, occupational medicine, diabetes education, nutrition counseling, infertility counseling, and weight management.

 

POSITION SUMMARY\:

Using excellent customer service skills, answer incoming lines in order to assist patients, physician's offices, Visiting Nurses, and other patient support agencies in a personal, efficient, and organized manner. Use Call Center standard operating procedures and protocols to register new patients, update patient demographics, schedule, reschedule, cancel and verify appointments.  Verify patient insurance.  Using SGMF messaging policies, accurately enter patient telephone messages into the computer and electronically route messages to the appropriate pool in the Electronic Health Record (eHR).  Regularly communicate with internal customers to meet the patient's needs.  Maintain professionalism, courtesy, and confidentially at all times. This position requires the ability to repetitively answer a high volume of phone calls each day. Work with other team members to achieve Call Center and organizational goals in order to provide quality patient service.

 

Qualification:

Education\:

  • High School graduate or GED required. College or vocational training a plus.  

  • Typing certificate for 35 WPM is required for this position, certificate is required to be furnished at time of interview.

Experience\:

  • Candidate must have at least 1 year direct customer service contact experience, preferably in a medical facility. 

  • Previous computer experience in a windows environment required such as would be gained working daily with computers for a minimum of one (1) year.

  • Call Center experience preferred. Six months previous appointment scheduling experience desired.

Knowledge\: 

  • A knowledge of what excellent customer service entails. 

  • A knowledge of the principles of good communication and teamwork.

  • A knowledge of medical terminology and an understanding of health insurance guidelines are helpful. 

  • Outstanding customer service skills with sensitivity towards patients rights and confidentiality.

  • Excellent listening skills. 

  • Ability to read, write and verbally communicate in English using good spelling and grammar skills. 

  • The ability to maintain excellent customer service and composure while taking repetitive calls throughout the day.

  • The ability to deal with challenging telephone encounters, while providing excellent customer service. 

  • Ability to work in a dynamic, fast-paced environment utilizing good decision making skills. 

  • The ability to be positive and a good team player. 

  • Perform multiple tasks with a high level of accuracy and insure quality communication. 

  • Ability to learn and successfully utilize the electronic health record.

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