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Company Name:
Sutter Health
Approximate Salary:

Location:
Newport Beach, California
Country:
United States
Industry:
Clerical/Administrative
Position type:
Experience level:
Education level:

CBX Operator I-Sunnyvale- Part Time-Weekends and a Weekday

Description:

Job Summary\:

Under general supervision, operates multi-line telephone switchboard to relay incoming, outgoing and interoffice calls. Assists with emergency communications according to policy and procedure, performs miscellaneous communication and clerical duties as assigned

.

Principal Accountabilities\:

  • Answers multi-line switchboard telephone, transfer calls and provide general information

  • Process calls in a polite, patient, compassionate & professional manner, speaking clearly not rushed with a pleasant phone personality

  • Determines customer needs and be able to handle high call volume in a timely matter

  • Answers callers questions and refers them to the appropriate departments

  • Locates on call physicians or administrator with clinic/offices are closed.

  • Takes accurate and complete messages for staff members

  • Operates the page/beeper system as required

  • Maintains pagers for staff members

  • Performs miscellaneous communication s and clerical duties as needed

  • Reports telephone problems immediately to appropriate supervisor or manager.

  • Follows the commitment to excellence and treats patients, families, visitors and each other with courtesy, dignity, respect and professionalism

Qualification:

REQUIRED\: high school diploma or equivalent.

PREFERRED\:

six (6) months experience prior experience as an operator at a high volume location. 1 year customer service experience either in person or on the phone. Knowledge of Amcom CBX Attendant Console or similar console

Skills\:

  • Excellent verbal skills are required in order to converse and relay information effectively and to understand orders given under emergency conditions

  • Excellent written communication skills.

  • Clerical perception is required to accurately and quickly recognize names and avoid errors in recording, paging and record keeping

  • Excellent telephone skills and etiquette

  • Ability to type 35 wpm

  • Active listening and hearing skills

  • Ability to understand accents and difficult to understand voices and speech patterns

  • Basic Microsoft Excel and Word literacy

  • Able to perform multiple tasks with frequent interruptions and prioritize independently

  • Ability to maintain composure during challenging interpersonal interactions

  • Ability to work with others in a flexible and cooperative manner

  • Ability to asses problems and resolve or escalate to appropriate team to resolve

  • Ability to sit for long periods of time.

  • Bilingual in one other language is desired for this role to better serve the community and patient population, preferred.

Special Requirements\: Flexibility to be able to cover all shifts which may include weekends, holidays and after hours.

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