Analyst, Global Policy & Standards

You Lead the Way. We’ve Got Your Back. 

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. 

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. 

Join Team Amex and let's lead the way together. 

Global Merchant Network Services (GMNS) has relationships with millions of merchant businesses, in more than 25 countries, and delivers over $1.5T in spend. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. The Global Strategy & Capabilities (GS&C) team’s mission is to deliver a best-in-class premium merchant experience that will get merchants to not only accept American Express, but openly welcome and recommend us to their customers. 

The Global Policy & Standards (GPS) team within GS&C develops American Express Partner and Merchant Policy, Standards, and Programs to remain competitive, support new products & capabilities, improve data quality, and promote compliance. TheBusiness Analyst, Global Policy & Standards, is a member of the policyteam responsible for ensuring American Express policies, rules, and requirements are communicated to our third-party acquiring Partners globally. We do this bycollaborating with regional Acquisition teams and General Counsel’s Office on publishing standalone operating regulations, advising on contract language,and managing external communication channels such as the Amex360 partner-facing web portal where official documents can be downloaded.

We are seeking a highlymotivated and reliable individual who is eager to learn new concepts, loves to problem solve, and has attention to detail. This is a fast-paced role on the front lines of the evolving payments landscape and the Business Analyst may be involved in a number of assigned projects that may include developing and maintaining internalguides and training materials;reviewingcontract language; facilitatingregional Acquisitionteam discussion forums;managing access to and content on our various internal and external communication platforms, and creating and maintaining documents and document repositories in support of a strong control environment.

Responsibilities include:

• Manage a PMO ensuring semi-annual policy refresh processes and milestones are met according to plan, including scheduling meetings, sending reminders, and engaging key stakeholders as needed.

• Provide support for evolving policy initiatives, including tracking progress on policy consolidation, language harmonization,andintegration of third-party intake and governance processes with GPS.

• Collaborate with key stakeholders on the drafting, delivery, and refresh of key communications (guides, procedures, process maps)in support of third-party policy interpretation and adherence.

• Learn the full features and capabilities of the external web hosting platform (Amex360) in order to manage access, organize and assign content, and execute communications through the platform.

• Learn the full features and capabilities of the intranet site (The Square) to managethe curation, organization,and promotion ofcontentregarding third-party policy and related processes.

• Develop and keep currentdocumentation on publication-related terms of reference, standard operating procedures, and process flows forcontrol management purposes (i.e., PRSAs, RCSAs).

• Maintain and keep current an internal archive of third-party policies and records of stakeholder approvals for audit purposes; provide support for audits as requested.

• Support the scheduling and facilitation of global stakeholder meetings and regional Acquisition team forums, i.e., preparing agendas, collecting input, distributing minutes as requested and ongoing.

• In time, this role may be assigned to manage the end-to-end processes related to the semi-annual refresh of assigned policy documents, playbooks, or other official GPS publications.

Qualifications

• Demonstrated organizational, planning, and project management skills

• Excellent written and oral communication skills; ability to read and interpret legal language

• Quality orientation and attention to detail

• Networking, relationship building, interpersonal, and time management skills

• Ability to work independently, be resourceful, andmanage and progress multiple projects simultaneously, and prioritize workload in order to meet assigned deadlines.

• Experience in and/or strong familiarity with the Merchant acquiringorganization, processesand procedures, and stakeholders, preferably within the third-party acquiring space is a plus.

• Demonstrate a willingness to learn and assume additional responsibility when asked

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster