Analyst - Learning Management System (LMS)

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American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth. The Global Sales Enablement, Pricing & Transformation (SPT) team within GCS is instrumental in ensuring achievement of these objectives. The Analyst - Learning Management System (LMS) offers you the opportunity to be part of this multifaceted organization and help GCS navigate towards growth.

Within this position, the Analyst is responsible for evolving LMS strategies based on business learning needs and platform performance metrics, as well as researching industry trends and leveraging best practices. The successful candidate will be a thought leader who will manage, maintain, and optimize the LMS to ensure effective learning experiences and will partner closely across Learning & Development (L&D) teams to provide the day-to-day support of the LMS. This role will modify and update content to improve training programs and curriculums and provide an outstanding learner experience.

How will you make an impact in this role?

• Coordinate across US Small & Medium Enterprises (SME) L&D Trainers and Instructional Designers (IDs) the creation, uploading, and organization of learning materials and curriculums (instructional designers own creation of training content; trainers own learning paths and training assignment)
• In collaboration with US SME Training leverage LMS platform and key business performance metrics to quantify the effectiveness and value of training curriculum and programs
• Evolve training and development to:
  • Ensure alignment with business goals and focus on learner-centered design
  • Utilize interactive elements and certification to provide an elevated learning experience that promotes knowledge retention, and colleague confidence and competence
  • Develop and maintain a new hire Gradebook for each channel
• Update LMS-related SOPs, eLearning Standards, and calendar of activities in LMS; other LMS admin functions (e.g., help with creation and maintenance of groups in the LMS)
• Become subject matter expert across specific LMS platform components; keep Training teams and IDs updated on platform improvements

Qualifications:

• Experience organizing, uploading, and leading training content within LMS OR strong understanding of LMS platforms, database management, and troubleshooting to ensure efficient performance
• Ability to lead projects, meet deadlines, excel in a fast paced, multi-team environment with constantly evolving business demands
• Strong analytical skills including ability to interpret learning metrics to generate insights and improve training content and programs
• Outstanding relationship building skills with proven track record to effectively collaborate, partner, and consult with senior leaders, internal business partners, external vendors, and colleagues to uncover insights and build consensus
• Excellent written and verbal communication skills
• Works well independently with ability to efficiently problem solve
• Enthusiastic, flexible and demonstrates a willingness to learn

Preferred Qualifications:

• Bachelor’s degree in business, communications, or other related fields.
• Knowledge of eLearning standards like SCORM or xAPI
• Familiarity with eLearning tools like Articulate Storyline, Adobe Captivate, and Vyonnd

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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