Analyst, Merchant Onboarding & KYC

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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network-related businesses to enable a sharp focus on using the power of our network to provide unique value to all of our mutual customers. The organization manages the relationships with the millions of merchants around the world that accept American Express and runs the company’s payment network and manages bank partnerships globally. The Global Strategy & Capabilities (GS&C) group sits within GMNS. GS&C’s mission is to become essential to merchants and partners globally by delivering an easy, frictionless, value-added experience that enables them to meet their goals and serve their customers.  GS&C consists of a diverse set of teams that support the GMNS business. GS&C operates in a dynamic, fast-evolving space, and candidates should thrive in environments with high levels of ambiguity and change. 

GS&C is looking for an Analyst, Merchant Onboarding & KYC (Know Your Customer), focused on ensuring efficient and compliant merchant onboarding programs around the world. This role will focus on designing reporting oversight for the merchant onboarding framework and KYC processes, as well as delivering ongoing analytic support for these programs. The role involves extensive monitoring and creation of an Onboarding and KYC scorecard for ensuring efficient and compliant program management for the merchant business.  

Specific responsibilities will include:

• Support the creation and revision of reporting for merchant onboarding, ensuring we effectively manage KYC risk and comply with evolving regulations and industry standards
• Deliver the maintenance, implementation and continual updating of the merchant onboarding scorecard and associated documentation.
• Assist in gathering materials and managing agendas for forums updating leaders for onboarding performance and KYC maintenance.
• Support the performance of Key Risk Indicators (KRIs) and Process Risk Self Assessments (PRSAs)
• Advising and supporting Client Managers (CLMs) on tactical reporting issues

Minimum Qualifications:

• Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
• Strong project management, communication, and interpersonal skills
• Strong knowledge of MS Office tools such as Excel, PowerPoint etc.
• Excellent qualitative analytical skills
• Knowledge of programming tools like SQL/Python and Data visualization technique like Tableau will be an added advantage.
• Bachelor's Degree in Accounting, Information Technology, Finance, Business, Risk Mgmt., or related field preferred; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.