Analyst-Operations Excellence

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Credit and Fraud Risk (CFR) Control Management team is part of the first line of defense with respect to Operational Risk and Risk Remediation.Within the realm of CFR Control Management, the Risk Strategy Remediation team (RSRT) is responsible for the analysis of Issue impacts and determining whether remediation of a strategy action is needed.

The RSRT team is focused on the Issues impacting the U.S. Consumer and Small Business Card Members.Management of these Issues requires disciplined oversight of a portfolio which must be managed to short and fixed deadlines.The successful candidate will work closely with cross-functional teams including CFR teams, Banking, Technology, Compliance and Control Management teams across 1st and 2nd lines.Strong verbal and written communication is essential.

Risk analysis and remediation is accomplished by executing standardized protocols and programs as well data analytics. Ability to focus on the customer experience, adhere to protocols and execute arcuately is a must.

Key responsibilities:

• Assist portions of the remediation process, these may include:
  • tracking progress
  • validating resolution efficacy and
  • communicating status updates to stakeholders
• Perform quality assurance on documentation and maintenance records of remediations to ensure transparency and accountability in the issue management process
• Support review of components of the End-to-End (E2E) BU issue resolution process

Qualifications:

·1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities

·Project management, communication, and interpersonal skills

·Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards

·Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively [BU-SPECIFIC]

·Ability to communicate and collaborate effectively with cross-functional partners across CFR, Operations, Technology and Compliance to achieve a common goal.

·Bachelor’s Degree

·Analytical ability and problem-solving skills

·Experience managing projects including ability to adapt quickly to shifting priorities, multiple demands, ambiguity, and rapid change

·Strong prioritization, organizational, collaboration and project management skills

Preferred Qualifications:

·Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

·Experience in at least one of the following: 

oScoping, prioritizing, and support remediation of operational issues

oKnowledge of investigating and conducting root cause analysis to address repeated operational risk issue types

oAssisting of quality assurance on documentation of operational risk issues and events

oRecommendation of remediation strategies for operational risk issues and events

oPerforming Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability

oSupporting the BU E2E issue resolution process

• Experience with SAS, SQL, Python, HIVE or HQL.
• Experience with or strong understanding of technical development and process development methodologies such as Agile, Method I, Six Sigma Design
• Process mapping experience

ORMCM

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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