Application and Platform Specialist -- Gies College of Business

Application and Platform Specialist -- Gies College of Business

Information Technology Partners

Job Summary

Work within the IT Partners Client Success and Operations team to provide front-end web support and vended platform support, and workflow support for the Gies College of Business.

Duties & Responsibilities

• Applications support
  • Provide expert and responsive support for vended and custom technology platforms in the college
  • Assist in evaluating capabilities of vended and campus communication platforms and make recommendations to IT Partners on best use and practices.
  • Assist with documenting and testing applications and vended services supported by IT Partners.
  • Build a deep understanding of client needs and help advise on appropriate supported solutions.
  • Collaborate with user groups, committees, and advisory groups of shared supported systems.
  
  
• Front-end web support
  • Collaborate with Gies stakeholders and ITP’s developers in the successful creation, configuration, and maintenance of websites.
  • Collaborate with Gies stakeholders in the successful creation, configuration, branding, and maintenance of vended web communication platforms.
  • Provide expert user support and training for Gies web platforms.
  
  
• Workflow support
  • Develop low- and no-code workflows in collaboration with developers.
  • Provide expert user support for IT Partners developed workflows.
  
  
• Project management and administration
  • Create and manage documentation for applications and platforms.
  • Document project progress and report/present results.
  
  
• Leadership and collaboration
  • Collaborate with other IT units and college departments to align application and platforms support initiatives with organizational objectives.
  • Represent IT Partners in campus-wide working groups and committees.

Minimum Qualifications

Specialty Factors

• High school diploma or equivalent.
• Two (2) years of work experience in IT‐related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year, Associate’s Degree (60 semester hours) equals eighteen (18) months, 90 semester hours equals two (2) years, Bachelor’s Degree (120 semester hours) equals three (3) years).
• Demonstrated experience in application development and/or support.

Preferred Qualifications

Bachelor’s in computer science or technology-related degrees
Experience in documentation
Experience in customer support
Experience in supporting/integrating third-party software solutions
Experience with HTML and CSS
Experience with content management systems
Experience within the University of Illinois and understanding internal processes.

Appointment Information

This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after the search close date. Salary is competitive and commensuratewith qualifications and experience, while also considering internal equity. Thebudgeted salary range for the position is $75,000 to $81,000. Professional development and other advancementopportunities are also available. This position is not eligible for visasponsorship.

For more information about Gies Business, visit https://inside.giesbusiness.illinois.edu/work-at-gies. 

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on April 30, 2025. Apply for this position using the Apply Now button at the top or bottom of this posting, and upload your cover letter, resume (months and years of employmentmust be included), and names/contact information for three professionalreferences. Please remember to include specific information on how you meet thequalifications of the position in your resume, including all relevantexperience. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact rgoben@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID: 1030163
Job Category: Technical
Apply at: https://jobs.illinois.edu