Application Support Engineer
Are you passionate about technology and supply chain management? Are you passionate about solving complex problems and delivering exceptional support? If so, we have an exciting opportunity for you!
Our client is a leading provider of supply chain execution software solutions. Their innovative technology helps businesses optimize their supply chain operations, increase efficiency, and improve overall productivity. With a global presence and a commitment to excellence, they are at the forefront of the industry, serving a diverse range of clients across various sectors.
Our client offers a competitive compensation ranging from $60K - $80K annually, based on experience, complemented by an extensive benefits package that underscores their commitment to your success. The benefits package includes:
- Comprehensive health coverage: Medical, dental, and vision insurance provided
- Robust retirement planning: 401(k) plan available with employer matching
- Financial security: Life and disability insurance for added protection
- Flexible financial options: Health savings and flexible spending accounts are offered
- Well-being and work-life balance: Paid time off
In addition, they foster an exceptional work environment dedicated to nurturing employee growth and development within the company. They actively promote a collaborative culture where all individuals are empowered to contribute to processes, decisions, planning, and the overall organizational culture.
Our client’s office is in Teaneck, NJ. Their building has many amenities, including a spa & gym (discounted for tenants), Starbucks, deli, restaurant, and covered, free secured parking connected to the building. Currently implemented hybrid office (3 days)/work from home (2 days). New employees will be expected to spend more time in the office until fully trained before going to hybrid mode. Travel to client sites, while not extensive, is occasionally required, especially during client training and when going live.
As the Application Support Engineer, you will supplement our client’s team by covering their users and partners in the US and the broader North, South, and Latin American clients.
To succeed, you should have:
- Familiar with Windows Workstation and Server environments
- Familiar with Web Browser(s) and Web Server (IIS) environments
- Familiar with SQL server databases and programming
- Experience using and supporting enterprise applications like ERP, CRM, or similar.
- Familiar use of Remote Desktop and VPN
It would be beneficial if you have:
- Hosted Customer Support Experience
- Familiarity with AWS
- Prior experience in warehousing, transportation, logistics, and or similar applications experience
Your responsibilities as the Application Support Engineer will include utilizing your skills and talents to perform the following successfully:
- Work with dedicated engineers supporting client operations using Made4net’s applications.
- Respond and follow up on client issues and questions through direct phone assistance and ticketing/email system.
- Analyze and troubleshoot system issues and follow escalation procedures according to client service level agreements.
- Periodic follow-up with clients to review status and ongoing needs.
- Participate in implementations during initial go-live and system upgrades - Travel may be required.
- Participate in a rotating schedule of hours on call for clients with 24/7 operations.
Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
