Assistant Property Operations Manager

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Assistant Property Operations Manager is responsible for coordinating and delivering the leasing and reservations activities and assisting the Property Operations Manager in the day to day management of the property to achieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives.

JOB DESCRIPTION

Key Role Responsibilities

• Coordinates (outsourced) team members, daily activities and resources of the property to achieve and succeed established budgeted financial and operational goals.
• Welcome prospects and conduct sales and leasing activities such as property tours, follow up on any enquiries and convert prospects and leads into bookings to achieve targeted leasing numbers.
• Walking regular rounds on the premises and signalling any irregularity, takes responsibility for all viewing activities ensuring the property meets the required company standards, follows up on calls to be carried out and ensures feedback is received following all viewings.
• Handles the complete process of applications, credit screening and b
• ackground checks.
• Follows up on receipt of required documentation, contract returns and payments.
• Prepares the lease and move-in package and ensures a smooth resident move-in.
• Conducts (pre)inspections in residents’ apartments that gave notice, ensuring a smooth and professional move-out process and timely planning of any maintenance works.
• Actively seeks interaction and contact with residents. Provides excellent customer service, responds quickly and courteously to resident concerns and questions, takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
• Seek input from residents on events and set up a residents’ committee
• Uses the property management software application (Yardi, RentCafe) to track apartment availability, record traffic and leasing activities, manages resident and prospect data, and captures critical demographic and other information about existing and future residents.
• Initiates and executes initiatives with regards to community building together with local businesses
• Undertakes marketing activities to promote the property (e.g. attending university open days) and monitors competitor activity.
• Develops and maintains local knowledge and information resources, relevant to resident needs (i.e. travel, entertainment and amenities).
• Completes and keeps up to date with Health & Safety compliance activities in line with the company’s policies and procedures.
• Completes various administrative and other reports and performs other duties as assigned or as necessary.
• Working closely with and responsible for all daily operations during absence of the Property Operations Manager.

Knowledge & Qualifications

• Good level of general education with good written and numerical skills.
• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
• You have an organized way of working
• Proficiency in using property operation systems (preferably Yardi). Training will however, be provided.

Experience & Skills 

Essential

• Excellent communication skills (German and English, verbal and written).
• Excellent customer service skills and significant experience in a Sales (or host) role in a similar accommodation/hospitality/leisure or reservations/membership environment.
• The ability to create atmosphere, influence people positively and work under pressure.
• Evidence of organisation skills in combination with customer service
• Confident in initiating relationships, expressing cultural awareness in communications and negotiation skills to suit audience.
• A team player who is evidently approachable, welcoming and displays professionalism in work and personal presentation.
• Proactive approach to problem-solving with a can-do attitude and an ability to act autonomously, taking decisions and/or action when required.
• Proficient at using social media & online and web tools/resources for gathering and presenting research and information.
• Numerical skills necessary to complete the above activities.
• Flexible approach to work and adaptable to thrive in a changing environment.