Associate - Digital Product Management (Banking COE)

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

As part of the Banking Center of Excellence, this Digital Product team is responsible for launching and managing internally built as well as partner-sourced products and services that support the business vision. The candidate will define product capabilities and features, shape the customer experience, articulate, and deliver requirements, and evolve the product backlog for American Express banking products. The focus of the role will be on developing, launching, and finding innovative ways to create scalable customer communications for the deposit products and overall communication strategy, as well as other digital journeys in the customer banking stages.

• Provide insight to create the digital product roadmap, scope of new features and prioritize the backlog
• Support overall product management efforts including tracking project status, managing, and raising risks and issues
• Collaborate with matrixed teams and partners to launch digital products and features, and manage in-market digital products post-launch
• Lead specific responsibilities of product /capability development for requirements, refinement, solution, launch and release
• Partner with engineering, design, and user research to define user stories, and user experiences
• Brainstorm new business architecture with partners to continuously help them towards the best possible solutions for customers
• Partner closely with Product Managers to understand the business needs and provide ongoing updates on key work in progress
• Support new capabilities and document the outcomes/benefits of the supporting use cases to help prioritize work to deliver the maximum value
• Support discovery/solution sessions for new capabilities with key partners that produce well defined capabilities and documented outcomes/findings
• Drive high-performance execution strategy and participate in all agile ceremonies during sprint cycles
• Track program milestones and solution deliverables across essential teams
• Maintain pulse on external digital product development trends, marketplace dynamics, and competitive landscape to inform continuous product evolution
• Contribute to a strong team culture of resilience, self-awareness, kindness and availability

Minimum Qualifications:

• Curiosity and appetite to know how things work and ability to use that knowledge to make connections and find opportunities with an entrepreneurial mindset and bias toward action
• Digital product development experience, new product development, product management, or similar role
• Understanding of Agile principles and experience effectively managing a backlog using Jira or any other development management software
• Strong decision-making skills and the ability to resolve complex issues independently
• Highly organized, critical thinker with a strong attention to detail and accountability for producing results
• Excellent communication skills across and global teams with ability to engage, influence, and encourage partners to drive collaboration and alignment
• Outstanding project management skills
• Roll-up your sleeves and fun attitude
• Occasional domestic travel

Preferred Qualifications:

• Digital product or digital banking development experience
• Experience with JIRA, Confluence, Rally, Griffin, and Mural
• Ability to work in white space and communicate digital product strategies
• Understanding how to work with external partners /strategic partnerships

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.