This job has expired and you can't apply for it anymore. Start a new search.
Company Name:
Good Shepherd Services
Approximate Salary:
Not Specified
Brooklyn, New York
United States
Social Work
Position type:
Full Time
Experience level:
3-5 Years
Education level:
Bachelor's Degree

Case Manager, Comprehensive Services for Immigrant Families (CSIF)

Good Shepherd Services is a leading youth development, education and family service agency with more than 85 programs that serve over 30,000 children, youth and families each year. We give vulnerable youth in New York City the opportunity to take ownership of their future. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference!

Are you looking to make a difference in a child’s life? Do you love helping people reach their full potential? Do you want to feel good about the job you are doing? If you answered yes to all these questions then we want you to join our team! We are looking for a dynamic and compassionate Case Manager for The Comprehensive Services for Immigrant Families (CSIF) program. The Case Manager provides benefits counseling, advocacy, and service planning for recent immigrant individuals and families, and organizes educational and advocacy workshops of interest with content area experts to address the array of issues impacting recent immigrant families in the East New York neighborhood of Brooklyn.

Reports To:   SENIOR PROGRAM DIRECTOR, Single Stop Service Center
Location:       876 Schenck Avenue, Brooklyn, New York 11207
Hours:           35 Hours/Week; Non-Exempt

Major Duties:

  • Conduct timely intake, orientation, and assessment of all CSIF participants in order to develop service plans to help their families gain confidence, self-sufficiency, and greater connection to their community.
  • Provide advocacy, outreach, and referrals to entitlement agencies, social service providers, and other programs on behalf of program participants.
  • Perform related crisis intervention activities and escort participants to appointments as needed.
  • Develop, schedule, and implement frequent educational and self-advocacy workshops for participants around selected topics of interest to recent immigrant families, liaising with content area experts who will deliver the workshop information.
  • Recruit and retain expert workshop presenters as well as interested workshop participants in order to achieve maximum utilization.
  • Use required tracking and reporting databases in order to document services provided, outcomes, and submit proof of goal achievement.
  • Maintain attendance and participation records and upload these into required databases in order to satisfy funder mandates.
  • Compile data and complete statistical and written reports as needed.
  • Perform other duties as assigned.


  • Bachelor’s degree required in relevant field; counseling credential preferred.
  • At least three years of case management experience in a community-based setting preferred.
  • Bilingual English/Spanish required.
  • Must have good written and verbal communication skills.
  • Must be able to work evenings and occasional Saturdays.
  • Must have a commitment to work from a strength-based and youth and family development perspective.


General Requirements:
All staff are expected to be committed to the mission, vision, and values of Good Shepherd Services, which includes involvement in quality improvement activities and a willingness and ability to work within a culturally diverse environment.

Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services.