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Company Name:
Approximate Salary:
Per Year
Milwaukee, Wisconsin
United States
Position type:
Full Time
Experience level:
Entry Level
Education level:
Bachelor's Degree

Client Specialist (Milwaukee, WI)

Be part of the Hodge Williams Group in Baird's Milwaukee Branch, specializing in providing high-end advisory services, financial planning and investment consulting solutions for both individuals and institutional clients. Our mission is to operate a comprehensive financial advisory practice, with a highly qualified team, in order to provide the most professional, reliable and consistent financial advice to our clients. Our team consists of two Financial Advisors, a Sr. Client Specialist and this position we are recruiting for.

As a Client Specialist you will focus on:

Client Service and Operations
  • Be responsible for client onboarding coordination, which includes preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan.
  • Partner with Baird's Corporate Resource Groups and be knowledgeable of the services they are able to provide FAs, CAs and clients providing the best outcome for clients and the firm.
  • Answer incoming Financial Advisors' phone calls and handle as appropriate. Initiate action and advise Financial Advisor of action taken. May contact potential clients with Financial Advisor's direction to introduce products.
  • May schedule client appointments and/or conference room for appointments.
  • Stay current and understand firm policy and procedures in an ever changing regulatory environment, being able to articulate the reason for certain requirements to clients as needed.
  • Communicate progress updates to clients, as needed, on more complex projects.
  • Initiate and complete all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed
  • Ensure compliance with Baird's policies regarding correspondence, books and records requirements including trade policies, seminars, and marketing.
  • May enter security orders including stocks, bonds, fixed income, options, annuities and other investment vehicle orders per Financial Advisors' instructions or upon client's verbal direction.
  • May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary.

Business Development and Financial Planning
  • Be part of the financial planning process by downloading information into Money Guide Pro and creating financial planning reports for client meetings.
  • Assist advisors with the financial planning process, with the ability for your role to become more involved as client relationships mature and experience is gained.
  • Support FA business plan objectives and align individual goals with the plan.
  • Work with Financial Advisor(s) to directly generate new business and maintain/increase existing client relationships through various techniques including developing systems for cross-referencing and/or cross-selling that enhance client satisfaction, build client retention and create client loyalty.
  • Work with Baird Corporate Resources to create advanced client reports and potentially present these finding to clients. (Social Security Review, Financial Plan, Estate Documents Review, Insurance Quotes

  • May manage the Social Media strategy for Financial Advisor(s)/team, including LinkedIn, FA Website, Twitter, etc.
  • Assist with maintaining team website, including periodic review calls with the provider. Prepare and present content ideas to FA.
  • Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models.
  • May organize and coordinate seminars and client events at the direction of Financial Advisor(s). Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact.
  • Seek ways to enhance FA(s) business effectiveness and marketability.
  • Develop prospecting material/ book of services offere d.
What you will love:
  • Working from the Milwaukee PWM Branch is a great opportunity since Milwaukee is our corporate headquarters.
  • Being part of a successful team that values family, work/life balance, open communication and providing the best outcomes for their clients.
  • We are open to individuals that have a strong interest in Financial Planning; if you do not currently have your CFP this opportunity would allow you to pursue that.

What we look for:
  • Bachelor's degree or industry experience comparable to Bachelor's degree.
  • 3+ years of prior industry experience strongly preferred. Experience with financial planning is preferred, however open to candidates with a strong interest in planning.
  • Series 7/66, 7/63, or 7/63/65 licenses preferred, otherwise must be able to obtain within 6 months of employment.
  • Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird's Private Wealth Management technology platforms (Thomson ONE, Albridge, Envestnet, CRM, Money Guide Pro, LiquidOffice etc.).
  • Excellent verbal and written communication skills (including e-mail); ability to adeptly exchange ideas and information.
  • Strong organizational skills -- consistent ability to prioritize work flow of self and Financial Advisors in order to achieve specific goals in a timely manner.
  • Detail oriented with an emphasis on accuracy. Critical thinking and proactive problem solving skills.
  • Good analytical skills with ability to perform semi-advanced math.

Who we are:
Baird is an employee owned, international wealth management, capital markets, private equity and asset management firm with offices in the United States, Europe and Asia. Established in 1919, Baird has more than $157 billion in client assets and over 3,300 associates serving the needs of individual, corporate, institutional and municipal clients.

Baird has built an environment of trust, respect and teamwork, where associates are our greatest asset. C ommitted to being a great place to work, Baird ranked No. 4 on FORTUNE's 100 Best Companies to Work For in 2017, its fourteenth consecutive year on the list. To learn more about Baird's culture, click here.