Coordinator, Clinical Operations

About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. 

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.  

JOB SUMMARY:

The Operations Support Coordinator is responsible for the day-to-day coordination and management of operational activities to support the CorroHealth team. They will align with both internal and external customers on a daily basis in order to drive and support company objectives. This role is essential to ensure the consistent high standard of quality and service delivery of CorroHealth.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.

Location: Remote within US Only

Required Schedule: Monday - Friday, 8:00 AM EST - 5:00 PM EST

Job Responsibilities:

• Interact virtually with designated client contacts to align CorroClinical program with existing provider systems and processes.
• Coordinate projects as assigned to ensure completeness and timeliness of project delivery. 
• Comprehension and writing of business requirements for internal applications - while tracking of the project through training, deployment, and post-deployment support. 
• Maintenance of critical operational records in an accurate and detailed manner. 
• Act as a key liaison related to operational processes and objectives.
• Management of complex operations tasks as assigned.
• Manage and maintain excellent working relationships with internal/external customers via face to face, telephonic, and electronic interactions.
• Additional responsibilities that would correlate with the growth of the company. 

Skills:

• Exceptional communication and time management skills
• Outstanding customer service skills
• Ability to work in a fast-paced environment.
• Attention to Detail
• Confidentiality
• Strict adherence to HIPAA/HITECH compliance

Education/Experience Required:

• Bachelor’s degree required
• Prior related healthcare experience required
• Knowledge of EMR system functionality required
• Excellent computer skills, including typing, email, and Microsoft Office
• Prior customer service experience preferred

What we offer:

• Hourly Salary: $20.00 - $21.00
• Equipment provided
• Comprehensive Medical/Dental/Vision Insurance Plan Options
• 401k program
• PTO: 80 hours accrued, annually
• 9 paid annual holidays
• Tuition reimbursement
• Life Insurance
• Short/Long Term Disability options
• Professional growth and more!

PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.