Crisis System Data Coordinator (Operations & Policy Analyst 4)

Initial Posting Date:

01/10/2025

Application Deadline:

02/02/2025

Agency:

Oregon Health Authority

Salary Range:

$7,353 - $10,827

Position Type:

Employee

Position Title:

Crisis System Data Coordinator (Operations & Policy Analyst 4)

Job Description:

Do you have experience identifying points of connection between related data sources and preparing recommendations to improve data system operations? Are you passionate about the power of data to demonstrate progress and gaps in transformational efforts that have the aim of promoting equitable outcomes and reducing health disparities? We look forward to hearing from you!

Click Here to view a Dashboard of all current recruitments for the Behavioral Health Division, Medicaid Division, and the Office of Data Strategy & Operations (which were previously all part of OHA's Health Systems Division). The dashboard identifies the business area (“Section”) and Unit for each position and also provides a link to a position description to offer you greater context for the role. Section 1 of the position description outlines Position Information, including Work Location and Supervisor Name. Section 3 outlines the Description of Duties.

This posting will be used to fill one (1) permanent, full-time position. This position is classified as Management Service and is not represented by a union.

Work Location: Salem/Marion or Portland/Multnomah; hybrid position

Who we are!

Within the Oregon Health Authority, the Office of Data Strategy & Operations has three main teams: the Data Strategy and Partnerships (DSP) Team, Compass Data Systems (Compass), and the Business Systems Unit (BSU). Compass manages creating and maintaining data systems for the Behavioral Health Division, as well as administering the Compass Modernization project portfolio. Compass handles various systems for collecting Behavioral Health data and the overall OHA Data Environment. Their main goals are to ensure continuous care, improve outcomes, enhance data quality, reduce information silos, simplify reporting, lessen administrative work, and make data collection from providers more efficient. Compass also supports OHA’s efforts to identify and address health inequities.

What you will do!

The primary purpose of this position is to guide OHA efforts to establish a high functioning statewide Behavioral Health Crisis system. Activities include improving upon existing capabilities by analyzing user needs against existing crisis system components, identifying points of connection between related data sources, and preparing recommendations to improve data system operation supporting crisis system users. Using their expertise, this position will recommend policies and procedures, technologies, or other strategic priorities to reflect system integration goals.

This position is responsible for identifying data needs across DHS, OHA, other state agencies, and Stakeholder groups including 9-1-1, 2-1-1, and county behavioral health hotlines to support accurate, equitable, and effective systems and operational processes for OHA programs and crisis system service delivery. This position will support the development of recommendations to the state legislature on technology investments necessary to achieve alignment with national crisis system best practices.

This position will work in conjunction with the Agency’s Data Coordinator and associated program teams to ensure that gains and efficiencies achieved through crisis system technology investment are transferrable where appropriate and otherwise in alignment with agency goals.

This position will act as a liaison across partner agencies, impacted parties, and Executive Leadership for the purpose of identifying crisis system gaps; root cause analysis; developing and building on business processes; identifying areas for system improvements; and OHA data requirements. This will be accomplished by taking a holistic view of issues impacting the partner agencies and impacted parties through participating or facilitating in the cross functional resolutions that support a strategic and effective Agency. This position is charged with providing strong leadership in accomplishing the primary directives of improving data collection, data collection efficiency, data utilization, and data accuracy. The end goal is to provide access to healthcare that supports Better Heath, Better Care, and Reduced Cost.

OHA values service excellence, leadership, integrity, health equity and partnership and has a strategic goal to end all health inequities by 2030.

The OHA mission is helping people and communities achieve optimum physical, mental, and social well-being through partnership, prevention and access to quality, affordable health care. OHA’s work is organized into three broad goals: Improve the lifelong health of all Oregonians, increase the quality, reliability, and availability of care for all Oregonians and lower or contain the cost of care so it is affordable to everyone.

What's in it for you?
Oregon Health Authority is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace.

• We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx  
• Paid Leave Days:
  • 11 paid holidays each year
  • 3 additional paid "Personal Business Days" each year
  • 8 hours of paid sick leave accumulated every month
  • Progressive vacation leave accrual with increases every 5 years
• Pension and retirement programs
• Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
• Click here to learn more about State of Oregon benefits.

OHA values health equity, service excellence, integrity, leadership, partnership, innovation and transparency. OHA’s health equity definition is “Oregon will have established a health system that creates health equity when all people can reach their full potential and well-being and are not disadvantaged by their race, ethnicity, language, disability, age, gender, gender identity, sexual orientation, social class, intersections among these communities or identities, or other socially determined circumstances. Achieving health equity requires the ongoing collaboration of all regions and sectors of the state, including tribal governments to address: the equitable distribution or redistributing of resources and power; and recognizing, reconciling, and rectifying historical and contemporary injustices.” OHA’s 10-year goal is to eliminate health inequities. Click here, to learn more about OHA’s mission, vision and core values.

WHAT WE ARE LOOKING FOR:

Minimum Qualifications

Any combination of experience and education equivalent to eight years professional-level evaluative, analytical and planning work.

Example: A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; and five years professional-level evaluative, analytical and planning work.

Desired Attributes

• Evidence of ongoing development of personal cultural awareness and humility, and knowledge of social determinants of health and their impacts on health outcomes.
• Experience working with diverse populations affected by social injustice and inequities, and ability to build positive relationships with various community groups.
• Experience in IT systems and business analysis, including creating detailed business requirements, assessing the current system, identifying gaps, and developing project scopes and business cases.
• Specific knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, iterative design, and continuous improvement strategies.
• Demonstrated project management experience, including ability to effectively manage multiple project timelines, contracts, plans, and deliverables.
• Knowledge of project management practices, including PMBOK and PMI standards, as well as familiarity with Azure DevOps, Agile methods, and hybrid practices.
• Knowledge about contracts/interagency agreement administration, procurement, and project management within the context of Oregon state government (e.g. OHA/ODHS) or other complex health services delivery organizations.
• Knowledge of health services delivery systems, particularly the Oregon Health Plan/ Medicaid administration in Oregon.
• Knowledge of Oregon's Behavioral Health System and relational landscape of key partners, providers, community based organizations, peer delivered services, and advocacy groups.
• Specific knowledge and understanding of the full continuum of behavioral health care, with specific understanding of crisis care services, tools, and resources, including community-based mobile crisis intervention teams and mobile response and stabilization services.
• Familiarity with data recorded via call center systems; Experience measuring, managing, or integrating call center or follow up data with other data.
• Familiarity with data recorded in existing emergency/non-emergency hotlines (2-1-1, 9-1-1).
• Familiarity with crisis system services; experience measuring, managing, or integrating crisis system data.
• Understanding of master data management/data governance processes and strategies.
• Understanding of data management best practices, including reviewing requirements, decision-making, system testing, and user training. Relevant experience is preferred, especially related to Personal Identifiable Information (PII) data.
• Understanding of data integration tools and best practices.
• Specific knowledge of Oregon Administrative Rules and Oregon Revised Statutes, other applicable regulations, and program requirements.
• Strong communication skills across a variety of forms that demonstrate the ability to facilitate appreciative inquiry, foster trust and transparency, and promote human-centered change management.
• Experience communicating qualitative and quantitative information, verbal and written, that are accessible to and understood by audiences with different levels of comprehension or interest and that are culturally responsive, inclusive, and appropriate. 
• Ability to navigate complex relationships; ability to demonstrate collaborative problem-solving skills, consensus-building and solution driven approaches. 
• Ability to demonstrate successful meeting facilitation with variety of internal and external partners.
• Advanced Microsoft Excel, Word, PowerPoint, Visio, and Outlook skillset; and skilled use of collaboration tools such as Microsoft Teams, SharePoint, and Smartsheet.

How to apply:

• Complete the online application

• Attach a Cover Letter, no more than 2 pages, specifically focused on your qualifications for this position as identified in the Desired Attributes section of this announcement. Please note: a cover letter is not required for your application to be considered; however, cover letters are reviewed as part of candidate prioritization and selection for interviews. A cover letter provides you the opportunity to clearly state your interest in the position, and what aspects of your professional and lived experience you believe are relevant to the role.

• Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. Update professional, educational, voluntary, and personal experience on your resume. Your application materials will be used to determine salary based on a pay equity assessment.  For further information, please visit the Pay Equity Project homepage.

Questions/Need Help?

If you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act contact: Stephanie Mitchell at Voice: [503-979-7679] (TTY 711) or Email: stephanie.d.mitchell@oha.oregon.gov.

TTY users  may dial 711 or 1-800-735-2900.

For Workday technical support dial 1-855-524-5627.

Additional Information

• Please monitor your Workday account, as all communication will be sent to your Workday account. You must have a valid e-mail address to apply.
• Candidates gathered from this job announcement may be used to fill future vacancies.
• If you are a veteran, you may receive preference. Click here for more information about veterans’ preference. If you checked that you are a veteran, we will ask you for your documents later in the process.
• Oregon Health Authority (OHA) does not offer VISA sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States.  OHA is an E-Verify employer and will use E-Verify to confirm that hires are authorized to work in the United States.
• If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
• Please only attach documents that are related to the position. Additional documents that are attached will not be reviewed.
• Attention current State of Oregon employees: To apply for posted positions, please close this window and log into your Workday account and apply through the Career worklet.
• Applicant Help and Support webpage
  

The Oregon Health Authority is committed to fair employment practices and non-discrimination, including pay equity for all employees. We do not discriminate on the basis of protected class (race, sex, veteran status, disability, age, color, religion, national origin, marital status, sexual orientation) in the payment of wages or screen applicants on the basis of their current or past compensation. We determine salary by completing a review of your application materials to evaluate your related education, experience, and training for this position.

The Oregon Health Authority is an equal opportunity, affirmative action employer committed to work force diversity and anti-racism.