CRM Specialist

About Us:

Mitsubishi Logisnext Americas Inc. has helped customers Move The World Forward for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.

About the role:

The CRM Specialist will be responsible for managing the company's CRM system, which encompasses everything from dealer administration through creating reports and metrics required by management to measure and drive the business. The specialist will also lead small projects with vendors and dealers to enhance functionality, resolve issues and upgrade the system.

What you will do:

• CRM Management – Overall responsibility for keeping the CRM system updated, including accounts, contacts, permissions, users, dashboards, promotions and goals.
• Workflow Management - Create/maintain/troubleshoot system workflows.
• Onsite technical admin for internal and external users
• Business system integrations - Oversight of system integrations including MLA's ERP system BPCS, dealer portal (LiftNet 2.0), support center (Lift Central), and business to business integrations with dealers.
• Create and distribute business intelligence to MLA Management Team. Gather requirements from management and executives for reports from CRM and IBM Cognos while ensuring data quality and accuracy.

When & Where:

• Hybrid work schedule (3 days per week in office, 2 days remote).
• Works in an office environment.

What you need to have:

• Bachelor’s Degree
• 2+ years of experience working with CRM systems as an admin/super user.
• Ability to manage multiple projects and work in a fast-paced environment.
• Experience running reports and creating dashboards.
• Excellent communication skills at all levels in the organization.

What would be nice to have:

• Microsoft Certified Technology Specialist qualification
• Understanding of company budgeting.
• Experience creating dashboards and reporting in PowerBI.

What we offer:

• Medical, dental, and vision benefits
• Paid Vacation, Sick Time, and Paid Holidays
• Profit Sharing Opportunities
• Flexible Spending and HSA Accounts
• 401k with automatic company contribution and company match
• Short-term and long-term disability insurance
• Life, Dependent Life, and AD&D Insurance
• Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)
• Employee Assistance Program
• Employee Discounts
• On-site fitness center (Houston)
• On-the-job training and development

The pay for this position ranges from $60,372 to $85,000 annually. The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.

To be considered for this role, all applicants must submit a full and complete application through our careers page.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Equal Opportunity Employer/Veterans/Disabled

Agency Disclaimer:

Mitsubishi Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company’s discretion, with the understanding that Mitsubishi Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support.