Customer Service Analyst

You Lead the Way. We’ve Got Your Back

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. 

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

1. Anti-Money Laundering

• Developing and maintaining a good understanding of anti-money laundering and financial crime legislation, and a comprehensive understanding of client due diligence requirements
• Maintaining a working understanding of the firm’s anti-money laundering and financial crime policies and procedures.
• Maintaining a good knowledge of potential red flags regarding the client and work types across the firm and the jurisdictions within which the firm’s clients are based

2. Compliance and Risk Management

• Ensuring prompt escalation of any compliance risks or issues within the Business team. 
• Assisting in the review of matter risk assessments and implementing any necessary safeguards.
• Providing support to monitor and audit client opening and AML procedures and policies to ensure they are being followed across the firm. 
• Undertaking such other duties as are broadly within the compliance and risk remit including new compliance regulations that may occur from time to time

Minimum Qualifications

• Graduate with About 2 Years with Experience
• Analytical, Problem Solving And Decision-Making Skills
• Ability To Write Clearly And express themselves well In Groups And One To One Conversations.
• Should have strong knowledge of Excel, MS Word/Power Point, MIS, Strong Communication Skill
• MIS Knowledge.

Preferred Qualifications

• Cadence, Globestar, Credit Safe, Renovo, CLIC
• UK market regulatory understanding

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.