Customer Service Rep 3 - WIC

Description

Pay Grade: H

Connect passion with purpose. The Fulton County Board of Health provides a variety of services that help protect residents from health threats, increase access to health services to improve health outcomes and provide information that assists Fulton County citizens in living healthier lives.  

The agency is seeking a highly qualified candidate for the position of Customer Service Rep 3 within the Fulton County Board of Health in the Women, Infants, & Children Division.

This is a grant funded position.

Standard Benefits for FULL Time Salaried Employees In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance.   

www.fultoncountyboh.com

Job Responsibilities

Under broad supervision, works and communicates with the general public, internal customers and/or external customers to provide information and recommendations targeted to meet customer expectations. Resolves complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors.

• Determines income and categorical eligibility for the WIC program for all WIC applicants in accordance with the polices and procedures for GA WIC. 
• Conducts eligibility interviews for GA WIC and collects income and residency proof for applicants and uploads supporting documents into document imaging system. 
• Provides clients with WIC program Rights and Obligations.
• Acts as clinic liaison between clinic and management staff. 
• Assigns daily duties to other staff in multi-CSR clinic.
• Assesses various monthly reports and assigns processing of reports by staff. 
• Closes and opens daily WIC schedule as needed.

Minimum Qualifications

High school diploma/GED and three (3) years of experience in a customer service setting communicating information; 
or 
two (2) years of experience required at the lower level Customer Svc Rep 2 (GST121).

Preferred Qualifications
3 years of experience working in the Women, Infants and Children (WIC) program at lower level Customer Representative Representative

Additional Information

Employment Information     

Current State employees are subject to State Personnel Board rules regarding salary.     

Fulton County Board of Health accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. Fulton County Board of Health will contact educational institutions to verify degree, diploma, licensure, etc.   

The candidate selected for this position will be subject to pre-employment drug screening and a criminal background check/fingerprinting and reference checks.        

As an employee of Fulton County Board of Health, in the event of an identified emergency, you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.  

If you require accommodations under the American Disability Act (ADA), email the request by the closing date of this announcement to: fcboh.hr@dph.ga.gov     

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for the next steps in the selection process. Applicants who are not selected will not receive a notification.    

Performance Aptitudes:  Data Utilization: Requires the ability to synthesize, hypothesize, and/or theorize concerning data involving modification of existing policies, strategies, and/or methods to meet unique or unusual conditions. Requires the ability to do so within the context of existing organizational theories and management principles. Human Interaction: Requires the ability to function in a managerial capacity for a division or organizational unit; includes the ability to make decisions on procedural and technical levels. Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate and control the actions of equipment and machinery, requiring the monitoring, adjustment, regulation, and/or setting of multiple conditions. Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, advisory, and/or design data and information. Mathematical Aptitude: Requires the ability to perform moderately complex algebraic and geometric operations; ability to utilize principles of basic probability and statistical inference. Functional Reasoning: Requires the ability to apply principles of logical or synthesis functions; deal with concrete and abstract variables; and analyze major problems that require complex planning for interrelated activities that can span one or several work units. Situational Reasoning: Requires the ability to exercise judgment, decisiveness, and creativity in critical and/or unexpected situations involving moderate risk to the organization.  

*District 3-2 is an Equal Opportunity Employer*      The State will not unlawfully consider an applicant’s race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected categories when making selections.      This position is subject to close at any time once a satisfactory applicant pool has been identified.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.