Customer Service Rep II

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:

Full time

Department:

Contact Center

All Locations:

Revere

Position Summary:

Category: Administrative
Hours: 40
City: Revere
Department: Contact Center

Job Description Summary

Join our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish (preferred), with superior customer service skills. As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients.

We offer the flexibility to work remotely, hybrid, or onsite, allowing you to choose the work environment that best suits your needs. You can choose to work at our Contact Center onsite, which practices safety and social distancing protocols and is located across from beautiful Revere Beach.

This full-time position includes a schedule of Monday-Friday from 8 AM-5 PM.

As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills, and gain experience with electronic medical record technology. You'll also have the opportunity to advance into other roles within our organization as you gain experience and develop your skills.

*$1,000 Sign on Bonus!

Essential Duties and Responsibilities:

• Schedule, reschedule, and cancel appointments.
• Document clear and concise messages and route appropriately.
• Appropriately transfers calls to other departments when required.
• Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
• Process refill requests accurately and effectively, according to guidelines.-Conduct outreach calls on behalf of clinical departments.

Job requirements

• High school diploma or GED required
• Minimum of 1-year customer service, administrative, or call center experience
• Excellent written and verbal communication skills
• Judgment and problem-solving skills
• Proficient in Microsoft Office Suite
• Bilingual fluency in Spanish/English preferred
• Knowledge of medical terminology and experience working with electronic medical record technology a plus

In addition to the opportunity to work permanently remote, hybrid, or onsite, we offer several career growth opportunities.

Come join our team and make a difference in patient care!