Digital Business Analyst

Overview

Acts as a liaison between the digital banking needs of internal customers, the Technology team, and our digital banking service provider (Q2) and actively prioritizes requests to ensure needs are met. Identifies and documents user/member requirements to ensure that business problems can be solved with available applications and, if not, actively pursues alternative applications and/or business process improvements. The role includes creating and acting on plans for optimizing and improving Digital Banking systems and processes, with the ultimate goal of enhancing the Member Digital Experience.

Responsibilities

• Implements projects across OnPoint, with particular focus on those related to Digital Banking offerings
• Acts as liaison between Q2, internal customers, and Technology’s Core, DBA, RPA, and Development teams to create business requirement documentation for changes in these areas.
• Provides feedback/suggestions on feasibility, changes and timelines in alignment with these teams and project managers.
• Consults with internal business partners to identify process improvement and development opportunities.
• Supports in the scope, design and oversight of the application development efforts involving internal as well as third-party development partners.
• Aids in the development and execution of test plans, including risk analysis, test cases and coordination of testing activities, bug tracking and resolution.
• Creates and maintains documentation related to Digital and its relationship to OnPointTechnology application functionality, defects and road map.
• Works with Q2, internal customers and the Technology team to implement application changes, improvements, and revisions to ensure short and long-term business objectives are achieved.
• Researches and recommends new uses or processes of existing /new technologies and applications.
• Maintains effective communication with OnPoint management, staff and branches.
• Builds and maintains positive relationships and trust with internal partners.
• Performs other duties as assigned, including backup of other Digital team members as needed.
• Hands on deployment of features in digital admin consoles. Ability to troubleshoot issues and provide experience expertise.

Knowledge, Skills & Abilities

• Excellent organizational, analytical, problem solving and skills.
• Excellent communication skills
• Ability to prioritize work and handle multiple tasks, both long- and short-term, simultaneously in a fast paced, diverse and growth-oriented environment.
• Ability to identify deficient processes/procedures and to develop and implement solutions.
• Ability to maintain a high level of confidentiality.
• Ability to work under tight deadlines.
• Demonstrated ability to effectively communicate with employees at all levels within the organization, as well as outside vendors/contacts.
• Ability to quickly learn additional software applications, banking principles, and/or banking systems as needed to support business needs.

Minimum Qualifications

• Prior experience in technology, including business analysis or process improvement required
• Prior experience in a financial institution preferred
• Understanding of the software development life cycle and Agile/Scrum methologies preferred
• Prior experience with SQL (or similar) preferred

At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.

We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.