Job Description:
Job Title : Director - Cybersecurity Specialist
The Purpose of Your Role:
As a Team Leader, you will be responsible for leading a team tasked with preventing financially motivated criminals from causing significant financial exposure to the firm. The team is tasked with vetting fraud detection output, and all aspects of responding to fraud incidents. Our environment is fast-paced and requires frequent changes in how we operate based on the latest criminal tactics. As a lead of this team, the candidate will have the opportunity to influence how we react to these changes and coach a team of highly motivated fraud analysts. You will also drive innovation and ensure your team, and FIU, learns from failures while celebrating success. You are committed to developing your own expertise and knowledge to ensure you bring the latest thinking to your role.
The Team:
Fraud Surveillance is part of Risk’s Financial Intelligence Unit (FIU) and plays a critical, front-line role in the protection of Fidelity assets from account takeover, account owner fraud and Identity theft. Fraud Surveillance Analysts are in Merrimack, Westlake, Durham and Covington and work together with FIU’s Cyber Fraud Fusion Center and Investigation Teams as well as business partners across the enterprise.
The Value You Deliver:
· Operational responsibility for a highly motivated team of fraud analysts and managers tasked with reviewing potential fraud incidents, collecting the evidence, protecting the customer, and initiating the asset recovery process
· Recruiting, managing and mentoring team members, which can include other people managers
· Working knowledge of ACH, wires, debit cards and cash management activities allowed and PI and WI accounts
· Leading the review of major fraud incidents and communicating the facts to leadership
· Communicating fraud surveillance capabilities and the latest fraud trends to our business partners and advocating for strong business controls when required
· Collaborating with Fidelity’s PI Fraud Customer Response Team and At-Risk Fraud Support Team as well as WI’s Customer Protection Center of Excellence
· Influencing operational efficiencies, policies & procedures
The Skills that are Key to this role:
• You take a data-focused approach to understand customer needs, translate strategic objectives into action, and prioritize to improve value delivered
• You have a strong focus on execution and identify, communicate and remove impediments to progress
• You are capable of leading, influencing, and motivating colleagues without formal authority, and have a track record of building high-performing teams
• You are intellectually curious and model a culture of continuous learning, mentoring and coaching
• You have strong analytical skills with the ability to identify frauds proactively.
• You have the required knowledge to quickly understand the logs and user persona across multiple ecosystems.
The Expertise We’re Looking for:
· Prior Fidelity experience managing people preferred
· Previous Risk/Supervisory/Compliance/Fraud/Anti-Money Laundering experience a plus
· Detailed knowledge of brokerage and institutional operations
How Your Work Impacts the Organization:
Fidelity is rated as one of the most trusted brands in the US Financial industry and “Enterprise Cyber Security (ECS)” is one of the key contributors. Protecting customer’s assets is amongst the top priorities of Fidelity and ECS is entrusted with engaging into initiatives to protect Fidelity’s information against diverse cyber threats. It’s a dynamic organization with highly experienced and competent team with organization & operations aligned with NIST Cyber Security Framework. Team is focused on managing both classical as well evolving risk areas through an optimal combination of People, Process and Technology. Its operations span across the globe to have 24*7 protections to Fidelity’s assets.
Location: Chennai - Neville
Shift timings: As needed by FIU need