Director - Digital Product Management - Global Loyalty and Benefits

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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague can share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. We’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let’s lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology of #TeamAmex.

Enterprise Platforms is a company-wide center of excellence within Technology comprised of both Product Management and Engineering functions. Our critical platforms (Global Account Receivable, Global Loyalty & Benefits, and Digital Banking) underpin American Express’ essential customer segments, value propositions and business lines.

• Global Loyalty and Benefits powers the Membership Reward points, Amex Offers, Insurance, and Card benefits for over 112 million cards in over 58 markets worldwide.
• Global Accounts Receivable powers our customer's financial life and Amex’s growth by building innovative Account Receivable Solutions for Consumer Card, Loans, and Commercial Card businesses.
• Digital Banking powers Deposits, Financial Planning, Bill Payment, and Money Movement experiences through innovative platform products & services while giving customers the ability to manage their money in an automated and predictive way.

Enterprise Platforms’ charter is to modernize the company’s core platforms to dramatically increase Amex’s strategic agility and intensify its customer-centric approach.

We are looking for a Director of Digital Product Management to lead Global Loyalty and Benefits’ API Platform Vision and Strategy, enabling our card member facing channels including servicing and markets to leverage groundbreaking technology that will provide flexibility, scalability, and speed to market. The suitable Product Director will be responsible for creating product roadmap, perform continuous prioritization and collaborating with engineering teams to create efficient and callable platform APIs.

Key Responsibilities:

• Establish a product vision, strategy, and roadmap for GL&B’s platform API with defined business metrics and targets.
• Lead multiple high-profile initiatives, ensuring collaboration and communication with key partners on strategy, program status, roadmaps, and trade-offs.
• Responsible for prioritization of features and capabilities while establishing a balance between the requirements of customers, stakeholders, and engineering work.
• Partner with product and technology leaders to deploy globally scalable solutions, ensuring continuous focus on best-in-class user experiences, opportunities to test and learn, efficient resource usage, product quality, and speed to market.
• Leverage agile best practices to assess feasibility of ideas and create product constructs and innovative capabilities that power best-in-class products.
• Drive improvements in future releases by obtaining feedback on products and capabilities and maintaining a pulse on external driven products.
• Lead the product team with clear objectives and key results; responsible for performance evaluations, employee engagement, coaching and people development.
• Enable analytics-driven decision making to evolve products and usage; produce ROI analyses and optimization recommendations.

Qualifications:

• At least 8 years of demonstrated ability in product development and delivery with proven track record in defining winning product constructs and delivering a product roadmap.
• A balance of technical knowledge (especially API and how its built and leveraged) and business acumen with a proven track record in launching software or services in partnership with engineering teams, and/or working cross functionally with multiple stakeholders and product development teams.
• High degree of proficiency in OKR, Design Thinking, Event Storming, prototyping, iterative development, Scrum, and Agile product development.
• Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality.
• Results driven mindset with a proven track record to prioritize and deliver against multiple priorities in a fast-paced, dynamic environment.
• Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment.
• Ability to solve sophisticated problems and has a highly analytical approach.
• Deep knowledge of Payments, Accounting, Accounts Receivable, Loyalty programs, Card and Non-Card Lending is a plus.

Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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