Director, Site Management
Full Time
Director, Site Management
Summary
Responsible for the coordination of facilities related enterprise activities for National Life Group on the Vermont campus. This position ensures that all office moves and events impacting the campus are effectively and efficiently supported and managed in conformity with established policies and performance standards. This position manages the company’s relationships with numerous service providers and vendors and is the main point of contact with the campus tenants and manages those relationships. The position reports to the Head of Facilities.
Responsibilities
- Influence policy making relative to facility usage for all internal and external meetings/events and ensures enforcement of those policies in all National Life owned space.
- Work with departments to plan for strategic utilization of space that meets evolving business needs.
- Coordinate and manages office moves in accordance with established policies and performance standards.
- Responsible for all events on campus to ensure they both comply with established policies and performance standards as well as provide the consummate client experience.
- Manage relationships with service providers and vendors. This includes negotiation of contracts and costs, processing of invoices, evaluation of performance and providing feedback to continually improve the experience of those on campus.
- Assist leaders in the preparation of long-range strategic goals and necessary resource projections.
- Develop plans, budgets, reports, and oversee activities for all the supported services provided on campus including food, janitorial and lodging services.
- Evaluate purchase of equipment and participate in negotiation of vendor contracts and agreements in support of food, janitorial and lodging services.
- Develop direct reports by fostering and supporting career development, motivating, engaging and capitalizing in employee strengths.
- Build cross-functional partnerships with other business units and teams throughout the organization to deliver results through vision, strategic planning and implementation of thoughtful solutions.
- Ensure cross campus coordination such that associates, partners and visitors all have similar experiences when visiting NLG offices.
- Behavioral - Self-motivated, team player, follows guidelines, treats others with respect. Holds self and others accountable. Communicates effectively. Manages conflict appropriately.
- Manage relationship with tenants to ensure company needs and fiscal obligations are met in accordance with the lease agreements. This includes invoicing tenants for services provided, coordinating regularly with tenants to understand needs and communicate rules and procedures, conduct regular notification to tenants of operational information that may affect their day to day business, and manage response to tenant complaints and requests for information.
- Responsible for management of adjacent properties, including four (4) residential properties and the childcare. This includes coordination of work, planning for guests and entering into short term leases where appropriate.
Requirements
- Ten years management / leadership experience, including five years of experience in business management.
- Bachelor’s degree in Business Administration, or an additional 5 years of experience in business management (10 years total)
- Valid (VT or TX) drivers license. Must have and maintain clean driving record.
Knowledge, Skills and Abilities
- Working knowledge of basic business practices.
- Working knowledge of vendor management and contract oversight and negotiations.
- Must be able to work with all levels within the organization on development and implementation of policies, procedures and performance standards.
- Strong verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Strong organizational and planning skills.
- Ability to make decisions independently.
- Ability to prioritize and manage multiple projects and initiatives simultaneously.
- Ability to resolve complex problems positively and professionally.
- Ability to work effectively with all levels of staff and management with tact and diplomacy.
- Effective management skills, including ability to lead and motivate people
- Advanced knowledge of Windows, MS Word, Excel and PowerPoint.
- Very strong project management experience.