Job Description:
Description
Institutional Wealth Management Services (IWMS) is looking for a Team Leader for the Application & Infrastructure Support, Center of Excellence. Candidates will blend a deep passion for technology, leadership, and fostering growth within the team. You’ll play a crucial role in managing both infrastructure and production support for the Wealthscape platform, ensuring seamless operations, and driving continuous improvements. The ideal candidate will possess strong leadership skills and a proven track record of guiding teams through technical challenges while empowering them to develop and advance their skills.
In this role, the leader will be responsible for overseeing the platform’s infrastructure and ensuring production support is handling efficiently. They will work closely with cross-functional teams to ensure that the platform meets the highest standards of reliability, scalability, and performance. The candidate should bring a blend of technical expertise, problem-solving capabilities, and effective communication skills to lead their team and collaborate with stakeholders across the organization.
The candidate will also demonstrate the ability to manage competing priorities in a fast-paced, high-demand environment, ensuring that infrastructure and support needs are met while maintaining the agility to adapt to changing business requirements. They should have experience developing engineering teams, driving technical excellence, and providing a stable and high-performing production environment for critical business applications.
The Expertise and Skills You Bring
- Bachelor’s degree in computer science, information systems, or related field
- Production Support & Incident Management
- Lead incident response efforts by quickly engaging the appropriate engineering teams to ensure the right experts are brought in to resolve issues efficiently
- Act as primary point of coordination during incident bridges, overseeing the triage process and driving low mean time to recovery (MTTR)
- Providing regular incident updates and coordinating incident responses.
- Communicate effectively with executive leadership, providing clear and concise updates on incidents and operational status.
- Cloud Infrastructure Expertise:
- Strong experience with both on-prem and AWS cloud environments
- Experience with AWS Services
- Familiarity with Terracore/OpenTofu
- Experience with hybrid cloud architectures and solutions
- Software Engineering Leadership:
- Proven track record of leading engineering teams
- Ability to mentor and develop engineers
- Experience driving technical decisions and set strategic direction
- Infrastructure Management & Production Support
- Expertise in managing infrastructure for mission-critical applications
- Expertise in setting up monitoring, logging, and alerting systems
- Strong troubleshooting skills in production environments
- Knowledge of disaster recovery planning and execution
- DevOps, Security and Automation
- Experience with CI/CD pipelines, automation tools (Jenkins, GitHub)
- Familiarity with Infrastructure as Code (Terracore/CloudFormation)
- Knowledge of security best practices in cloud environments
- Experience managing access control, identity management, and certificates
The Purpose of Your Role
The purpose of this role is to lead the engineering team responsible for managing and optimizing the infrastructure and production support for the Wealthscape platform. The leader will ensure the platform operates reliably, securely, and efficiently, while driving continuous improvements in both technical solutions and team performance. This position will involve overseeing cloud infrastructure, application management, and supporting a high-performing team to meet business needs.
How Your Work Impacts the Organization
The Wealthscape platform provides firms, clients, advisers, and customers with wealth management services. This role directly impacts the organization by ensuring the stability, scalability, and performance of Wealthscape. As a leader within the IWMS space, this role plays a vital part in overseeing the infrastructure and production support for multiple product areas that create applications for Wealthscape. By managing and optimizing these systems, the team leader ensure that the platform meets the high standards required for supporting Fidelity’s core business operations.
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join Us
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.