Director U.S. Regulatory Relations (USRR) Governance Operations and Analytics

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Overview

The Global Government Affairs group within the General Counsel’s Organization seeks a Director, U.S. Regulatory Relations (USRR) – Governance, Operations and Analytics (GOA). As the principal intermediary between the company and the supervisory personnel of its federal banking regulators, USRR plays a critical strategic role in driving a cohesive approach to supervision, including by identifying focus areas of the regulators across engagements and preparing senior executives and the boards of both American Express (AXP) and American Express National Bank (AENB) for interactions with agency personnel. USRR partners closely with the Regulatory Exam Lifecycle Management (RELM) team within Global Risk and Compliance to deliver on this promise.

The successful candidate will report to the VP, Governance, Operations and Analytics and will play a key role in the newly created GOA team with responsibility to define and deliver enhanced processes, capabilities and resources to support regulatory engagements, including through use of automated solutions. The team collaborates closely with the broader USRR team and other key partners and stakeholders to drive enhanced connectivity, insights, and preparedness for regulatory interactions.

Key Expectations and Responsibilities:

• Assist with defining and implementing best practices for regulatory interactions through innovation of practices and protocols.
• Identify, plan and implement process improvement initiatives through workflow mapping, recommending solutions, and optimization of technology processes to deliver enhanced USRR outputs.
• Develop and drive thematic analysis of regulatory interactions using automated solutions where possible.
• Partner with the Technology teams to design and implement solutions to more efficiently connect the dots across regulatory interactions to better detect and drive awareness of emerging themes, focus areas, insights and potential sensitivities, and develop thematic analysis of regulatory interactions.
• Facilitate change management activities to ensure smooth adoption of new processes and promote a culture of continuous improvement.
• Develop automated solutions to support the reporting team with data analytics and visualization.
• Assist in the design of new resources (dashboards, issue spotlights, etc.) to build broad internal awareness of regulatory focus areas and expectations.
• Own support for certain regulatory engagements requiring project management capabilities such as (but not limited) assisting in the preparation of Technology / Operational Incident Notification to the US federal regulators.
• Partner with the Regulatory Engagement Lifecycle Management team in the development of training and education to support preparedness for regulatory interactions.
• Maintain governance of USRR policies and procedures, uplift the regulatory calendar management process and various other functions.
• Through appropriate external engagement, maintain awareness of regulator expectations and best practices for regulatory engagements
• Partner with Control Management to drive the risk and control mapping exercise for USRR.
• Partner with Technology teams on the maintenance and governance of the Central Application for all the US federal regulator portals ensuring adherence to technical standards.

Preferred Skills and Experience:

• 5+ years of relevant experience, including leading operations in support of regulatory supervision, preferably at a large U.S. bank
• Experience with process automation / improvement tools and technologies, and an ability to drive the development and maintenance of new solutions for USRR in partnership with Technology colleagues.
• Strong organization and project management skills with the ability to manage multiple priorities with resilience, commitment and accountability.
• Strong interpersonal skills and communication skills (written/oral) with proven ability to influence and negotiate with colleagues/partners, to deliver desired outcomes without direct authority.
• Analytical and problem-solving skills to define and strategize areas of opportunity.
• Experience developing clear, concise and visually effective information resources, such as presentation or briefing materials for senior leaders
• Ability to work well under pressure and in a fast-paced environment, operating with a sense of urgency as needed
• Bachelor's degree required; relevant advanced degree preferred
• Experience in Tableau, SharePoint, Visio and Microsoft Office Suit preferred.

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.