Durational IT Support Analyst (Hybrid)(Information Technology Analyst 2 (40 Hour))

Introduction

The State of ConnecticutDepartment of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS) is seeking applications from experienced agency employees for the position of DurationalIT Support Analyst (Information Technology Analyst 2) in service of the Department of Emergency Services and Public Protection (DESPP) within the Division of Scientific Services.

WHAT WE CAN OFFER YOU

• Visit our State Employee Benefits Overview page!
• Continue working at a Forbes-recognized company! Connecticut is proud to be featured on both America's Best Employers by State and Best Employers for New Grads in 2024. With our dynamic job market and commitment to fostering a thriving workforce, Connecticut stands out as a top destination for both seasoned professionals and fresh graduates seeking to launch their careers.
• Professional growth and development opportunities.
• A healthy work/life balance to all employees.

POSITION HIGHLIGHTS

• Durational. This is a grant funded position with an end date of September 30, 2025. 
• Full Time, 40 Hours/week.
• First Shift, 8:00 AM to 4:30 PM. 
• Monday through Friday.
• Hybrid schedules (office/telework) may be available.
• NOTE: Applicant will be initially placed in a vacancy under durational appointment with an anticipated end date of September 30, 2025. This appointment may be extended. Benefits and leaves will be subject to the appropriate collective bargaining contract language and Connecticut General Statutes.

THE ROLE

The Durational IT Support Analyst will be performing support that includes:

• Building server applications.
• Developing User Interface (UI) Applications and Professional Web Applications.
• Installing and creating server objects, data sources and data sets.
• Supporting laboratory software and applications.
• Creating Technical Design Documents.
• Additional duties as assigned.

ABOUT US

The State of Connecticut is undergoing a strategic optimization of our Information Technology (IT) resources, to deliver enterprise-wide services, in more efficient and innovative ways. We are setting trends, not following them. As part of these efforts, the Department of Administrative Services Bureau of Enterprise Systems and Technology (DAS BEST) is joining forces with the majority of Executive Branch, Agency IT organizations, to form a new, centralized team under the Bureau of Information Technology Solutions (BITS).

The Department of Emergency Services and Public Protection is committed to protecting and improving the quality of life for all by providing a broad range of public safety services, training, regulatory guidance and scientific services utilizing enforcement, prevention, education and state of the art science and technology.

The Division of Scientific Services provides forensic support to local, state and federal agencies throughout Connecticut. This Division is divided into five sections:

• The three analytical sections are the Chemical Analysis Section (including toxicology, controlled substances, and fire debris/ignitable liquid residue), the Forensic Biology/DNA Section, and the Identification Section (including computer crimes).
• The two non-analytical sections are the Quality Section and the Laboratory Support Services Section (including administration, evidence receiving, and case management).
• Learn more about our division and sections here.

Selection Plan

FOR ASSISTANCE IN APPLYING:
Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process.

BEFORE YOU APPLY:

• Meet Minimum Qualifications: In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
• Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below.
• Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.
• Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
• Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY:

• Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
• Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!
• Stay Connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
• Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

QUESTIONS? WE’RE HERE TO HELP:
Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Brittney Woodley at brittney.woodley@ct.gov. Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency Information Technology (IT) environment this class is accountable for independently performing a full range of information technology tasks and project coordination work involving infrastructure systems support, security and application development in an IT environment.

EXAMPLES OF DUTIES

For All Functional Areas

• Acts as liaison to hardware and/or software vendors, system developers, programmers and user community; 
• Evaluates and recommends products; 
• Participates in Request for Proposal (RFP) process; 
• Assists in estimating cost for annual budget; 
• Identifies and implements opportunities for cost savings; 
• Conducts system performance analysis, tuning and storage management; 
• Assists staff and customers in use of computer systems and software packages; 
• Trains operators, IT staff and end users on new procedures; 
• Participates in recovery activities; 
• Participates in the evaluation of new, related technologies; 
• Analyzes requirements and designs systems; 
• Participates in or coordinates project planning sessions with customers, analysts and team members to analyze requirements and provide design recommendations for moderately complex systems; 
• Provides technical consultation on moderately complex issues regarding the usage of the infrastructure, integration of applications systems into the infrastructure, etc.; 
• Participates in system integration testing of operating system, system utilities, hardware upgrades as well as new software and hardware technologies; 
• Works with project team to define and design scope for each project; 
• Plans, coordinates and schedules assigned projects; 
• Coordinates resources for projects; 
• Ensures timely completion of all phases of projects; 
• Evaluates and recommends vendors; 
• Performs related duties as required.

Systems Programming

• Provides second or third level support for network connectivity, or related network issues for the user community; 
• Diagnoses and resolves moderate network problems utilizing traces, hardware diagnostic tools, software aids, network management systems and utilities; 
• Coordinates the installation and maintenance of network components; 
• Analyzes network activity; 
• Analyzes capacity planning and facilities bandwidth requirements and system interdependencies; 
• Manages, maintains and contributes to network system documentation; 
• Develops back-up procedures for LAN servers; 
• Analyzes the recovery and reliability capability of systems and network services and makes recommendations for improvement; 
• Recommends hardware and software purchases in support of remote access; 
• Configures and certifies wiring; 
• Participates in projects which calls for troubleshooting, installing, implementing, administering, and maintaining network systems; 
• Assigns file access controls, encryption keys and other security attributes; 
• Maintains host and/or front-end processor communications software; 
• Provides support to customers experiencing problems with hardware, operating systems and related utilities in servers; 
• Assists in installation and maintenance of performance monitors, schedulers, program management systems and utilities, report generators and compilers; 
• Configures and installs application packages; 
• Coordinates and/or performs installation and configures operating systems, new software releases, system upgrades and patches in support of hardware products; 
• Coordinates backups and file management with operations staff; 
• Proactively tunes operating systems and system components to avoid performance problems; 
• Writes utilities for system management, reporting, file clean up and auditing; 
• Provides and maintains documentation and manuals necessary at operational level; 
• Responsible for standards and design of physical data storage, maintenance, access and security administration; 
• Performs functions associated with vulnerability and security risk assessments; 
• Performs functions in support of investigative and forensics activity; 
• Performs related duties as required.

Software Development

• Recommends and creates action plans for system development and/or integration; 
• Responsible for standards and design of physical data storage, maintenance, access and security administration; 
• Writes utilities for system management, reporting, file clean up and auditing; 
• Configures and installs application packages; 
• Develops and maintains documentation and manuals necessary at customer level; 
• Prepares time and cost estimates and initiates purchase requests for multiple projects; 
• Creates test files and performs system testing across multiple packages and systems; 
• Writes and programs system specifications; 
• Defines work and/or data flow; 
• Designs screens, forms and reports; 
• Defines data elements; 
• Prepares source code; 
• Designs and develops tables and relationships; 
• Arranges necessary hardware and software availability for assigned projects; 
• Analyzes assigned specifications, codes, tests and implements software solution, utilizing appropriate software engineering processes; 
• Debugs and/or corrects errors; maintains integrity of software; 
• Maintains and enhances existing programs; 
• Writes utilities for system management, reporting, file clean up and auditing; 
• Designs and develops routine to moderately complex applications; 
• Responsible for all phases of systems development life cycle; 
• Develops strategies for data acquisitions, archive recovery, security and implementation of routine to moderately complex applications; 
• Defines and develops the project scope of multiple projects; 
• Constructs operational Database Management System (DBMS) and data stores that enable informational, analytical management inquiry; 
• Performs backup and recovery on database management systems; 
• Configures database parameters, and prototype designs; 
• Provides basic database support and troubleshooting; 
• Responsible for standards and design of physical data storage, maintenance, access and security administration; 
• May be responsible for design, development and implementation of new system interfaces for applications on multiple platforms from mid-range computers to client servers and internet-based environments; 
• Performs related duties as required.

Database Administration

• Recommends and creates action plans for system development and/or integration; 
• Provides and maintains documentation and manuals necessary at operational level; 
• Provides basic database support and troubleshooting; 
• Responsible for standards and design of physical data storage, maintenance, access and security administration; 
• Writes utilities for system management, reporting, file clean up and auditing; 
• Analyzes requirements and designs systems; 
• Recommends and creates action plans for system development and/or integration; 
• Provides and maintains documentation and manuals necessary at operational level; 
• Proactively tunes operating systems and system components to avoid performance problems; 
• Coordinates backups and file management with operations staff; 
• Responsible for standards and design of physical data storage, maintenance, access and security administration; 
• Constructs operational DBMS and data stores that enable informational, analytical management inquiry; 
• Performs backup and recovery on database management systems, configures database parameters, and prototype designs; 
• Performs related duties as required.

Network Support

• Recommends and creates action plans for system development and/or integration; 
• Performs functions associated with vulnerability and security risk assessments; 
• Performs functions in support of investigative and forensics activity; 
• Maintains host and/or front end processor communications software; 
• Provides second or third level support for network connectivity, or related network issues for the user community; 
• Diagnoses and resolves moderate network problems utilizing traces, hardware diagnostic tools, software aids, network management systems and utilities; 
• Coordinates the installation and maintenance of network components; 
• Analyzes network activity; 
• Analyzes capacity planning and facilities bandwidth requirements and system interdependencies; 
• Manages, maintains and contributes to network system documentation; 
• Develops back-up procedures for LAN servers; 
• Analyzes the recovery and reliability capability of systems and network services and makes recommendations for improvement; 
• Recommends hardware and software purchases in support of remote access; 
• Configures and certifies wiring; 
• Participates in projects which calls for troubleshooting, installing, implementing, administering, and maintaining network systems; 
• Assigns file access controls, encryption keys and other security attributes; 
• Provides and maintains documentation and manuals necessary at operational level; 
• Develops and implements network security procedures; 
• Installs, configures and programs hubs, routers, bridges, gateways, servers, multiplexors, modems and other communications equipment; 
• Installs, monitors, maintains and upgrades network access to servers and mainframe services; 
• Maintains host and/or front-end processor communications software; 
• Monitors network traffic for malicious activity; 
• Performs related duties as required.

IT Security

• Assists in developing, testing and maintaining agency disaster recovery plans (DRP) designed to restore IT system operability; 
• Assists with development of processes and procedures in support of IT Business Continuity Planning; 
• Performs functions in support of platform recoverability assessments and Business Impact Analysis (BIA) to determine and assess the impacts associated with disruptions to business functions; 
• Performs functions in support of risk analysis of IT environments by assessing administrative, technical and physical safeguards; 
• Assists with IT investigations to include maintaining chain of custody procedures; 
• Performs forensics and documenting detailed reports of findings; 
• Monitors network activity for malicious activity; 
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Considerable knowledge of
  • IT equipment and diagnostic tools; 
  • principles and techniques of systems analysis, design, development and programming; 
  • principles of information systems; 
  • principles and theories of business and planning functions; 
  • programming languages; 
  • capabilities of computer technology; 
• Knowledge of
  • methods and procedures used to conduct detailed analysis and design of computer systems; 
  • principles and techniques of software generation and programming; 
  • practices and issues of systems’ security and disaster recovery; 
  • computer operating systems; 
  • project management principles and techniques; 
  • principles and techniques of business information systems re-engineering; 
• Considerable
  • interpersonal skills; 
  • oral and written communication skills;
  • skill in technical problem solving; 
  • skill in logic and analysis; 
  • skill in problem solving; 
• Skills in project coordination; 
• Considerable ability to
  • analyze, troubleshoot and resolve data communications problems; 
  • write, test and debug computer programs; 
  • use programming development tools; 
  • prepare manuals, reports, documentation and other written materials; 
  • identify, analyze and resolve complex business and technical problems; 
• Ability to analyze and debug complex software programs.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Six (6) years of experience in information technology (IT) operations, programming, systems/software development or another IT-related support area.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been performing professional information technology work in such areas as:  installation and support of microcomputer hardware, software and operating systems; analysis, design and development of information systems; network hardware and software installation and support; network hardware and/or software problem diagnosis and resolution; performing any closely related professional IT function. 

NOTE: For state employees this experience is interpreted at the level of an Information Technology Analyst 1.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

• College training in management information systems, computer science or information technology-related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

• Experience developing UI and web applications.
• Experience with Object-Oriented principles, design practices, including object modeling, use cases, and activity diagrams.
• Experience throughout all phases of System Development Life Cycle (SDLC).
• Experience utilizing web services including SOAP UI, Swagger, and Restful APIs.
• Experience with SQL Server Database.
• Experience working with confidential or privileged information.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.