Engineer - Performance & Resiliency Team

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex.

As a Cloud Platform Resiliency & Performance Quality Engineer, you will be driving Resiliency and Performance testing efforts for the next generation of private and public cloud platforms for American Express. You will be working closely with our Software Engineers, Business Partners and Systems Engineers and have an opportunity to work with multitude of tools and technologies.

Responsibilites:

• Perform in-depth testing, which may include running destructive and load tests in order to determine the resiliency and high availability of the Enterprise Cloud Platform
• Simulate workloads, network, and software conditions needed to test resiliency, reliability & availability of the platform
• Capture performance metrics to baseline the system performance under load
• Predict performance and identify bottlenecks that could arise in the production environment
• Experience in operational readiness testing, CPU, physical Memory, disk usage analysis
• Prepare performance and resiliency test strategy
• Demonstrate coding expertise to develop and maintain test tools and frameworks to validate integration and functional UI & API tests
• Through utilization of the software testing lifecycle, develop test plans, cases and scripts against platform testing scenarios providing analysis and reporting on the results. 
• Integrate test automation with Jenkins and execute performance/resiliency tests on nightly build
• Experience with CI/CD and project management tools (e.g. Git, GHA, Jenkins, Jira, Confluence)

Minimum Qualifications:

• Over 3 years of experience as Software Development Engineer in Test or as Automation Quality engineer
• 3+ years of experience as Resiliency and Performance test engineer for Cloud
• Expertise with industry-standard load testing tools (Jmeter, HP Load Runner
• 2+ years hands-on test automation experience (Java preferred)
• Experience in cloud technologies and platforms (Docker, Kubernetes, OpenShift, AWS, Azure, GCP).
• Knowledge on logging & monitoring tools like Splunk, Dynatrace, Prometheus, Otel, Grafana, etc is a plus
• Bachelor’s Degree in computer science, computer science engineering, or related experience required; advanced degree preferred

High Performance Behaviors:

• Recognizes opportunities to adopt innovative technologies to enable business capabilities
• Keeps up to date on current research and technology in the industry
• Recognizes the importance of collaboration to achieve objectives
• Clearly communicates ideas and concepts to others
• Leads work effectively and acts on own initiative without being prompted
• Provides feedback to team members in code reviews
• Drive creative changes & continuous improvements
• Explores new automation techniques to refine the agility, speed and quality of engineering initiatives and efforts

Knowledge/Skills:

• Able to understand and use complex data structures and associated components
• Designs, codes, tests, maintains, and documents applications
• Takes part in reviews of own work and reviews of colleagues' work
• Defines test conditions based on the requirements and specifications provided
• Has deep understanding of the core tools used in the planning, analyzing, crafting, building, testing, configuring, and maintaining of assigned application(s)
• Intermediate knowledge of infrastructure technologies and components

Technology Skills You'll Use Every Day:

• Adaptive Communication
• Agile Practices
• Industry and Company Knowledge
• Organizational Change
• Technical Acuity
• Technology Industry Trends

Game Changers:

• Flexibility
• Collaboration & Partnership
• Continuous Improvement
• Courage
• Curiosity
• Resourcefulness
• Servant Leadership
• Tenacity

Role/Strengths You’ll Need:

Technical

• Emerging Technologies
• Programming/Software Development
• Systems Design
• Testing

Functional

• Data Management
• Release and Deployment
• User Experience Evaluation and Analysis

Leadership

• Analytical Thinking
• Executive Presence

Business

• Business Product Knowledge
• Problem Solving

Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.