You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.
Overview of The Department:
Be part of exciting and innovative initiatives and join a team of creative, curious, and passionate professionals whose mission is to become the future of American Express by staying on the cutting edge of technology and bringing innovation to life! The Brand Experience and Engagement Technology team leads the Event Marketing and AdTech technology strategy and platforms.
This position works closely with our Digital Advertising business partners and product teams to create, develop and support critical systems and platforms for the American Express products and services that drive current and prospective customer engagement, acquisition and loyalty via a multitude of channels. We are looking for a dynamic, innovative, action-and-results oriented leader to lead this fast-evolving eco system.
The ideal candidate is required to be accomplished in the development and deployment of complex software solutions, with a strong focus on Cloud based engineering, various Java technologies, API design and user experience. The candidate should be able to define innovative solutions, have a pragmatic approach to application architecture, and be excited to work on a varied tech stack. You will be expected to have a deep understanding of the functional platforms, but also plan, manage, and execute the technology roadmap, while being an exemplary leader who attracts, hires, and develops the best talent. You are required to have a futuristic mindset, ability to question status quo and technologically advance the platforms, while exhibiting collaboration with other enterprise teams.
This is an opportunity to work in a fast-paced, Scaled Agile environment with a team of engineers, product owners and several technology stakeholders. You should be familiar with modern software development methodologies and be able to dive deep and rapidly iterate on ideas despite ambiguity.
Job Responsibilities:
- Own the technology roadmap and engineering development of Amex’s new advertising capabilities (e.g., ad serving, targeting, measurement), ensuring alignment with strategic priorities of the Digital Advertising team.
- Design, build and deploy new ad capabilities, collaborating across numerous platforms (e.g., Amex Travel, Resy, Amex App) and functional teams (e.g., product, technology, marketing, control management, legal).
- Performs assessments of 3-rd party technology solutions to determine suitability for use in the emerging platform.
- Collaborate successfully with product owners, designers, and a broad set of internal tech partners (across multiple internal groups).
- Ensure product releases are high quality, deliver excellent user experiences, perform seamlessly at scale, and comply with regulatory requirements.
- Partner with peers in technologies to identify opportunities for code sharing, common services, joint development.
- Keep up with the latest industry research and emerging technologies to ensure we are appropriately leveraging new techniques and capabilities.
- Demonstrate accountability while leading a team of 10+ engineers with passion, enthusiasm, loyalty and integrity.
- Own and lead HR processes such as performance reviews, talent development.
- Recruit top talent with technical skills and non-technical skills and ability to build a high-performing, self-managing team of software engineers.
- Lead teams in interactive product and software development using lean principles.
- Drive strategic change in tools and process. Consistently question assumptions, challenge the status quo, and strive for improvement.
Minimum Qualifications:
- Bring a strong technical foundation; able to engage the team on coding practices, architecture, design, get under the hood of complex integrated architectures, coding systems, and interface design.
- Digital Advertising and Media network software engineering experience required.
- Engineering experience using and implementing Google Ads Manager and other similar products.
- Experience with Adobe products for Marketing and Creative (Adobe Experience Cloud/Platform, Adobe Creative Cloud).
- Extensive background in Software Engineering, with 10+ years of demonstrable experience building and deploying large scale software products.
- Strong experience in design and Agile development, code reviews for full stack solutions.
- Significant experience with Java, REST APIs, Cloud engineering, building digital experiences.
- Strong understanding and experience in CICD and DevOps, system and platform resiliency.
- Ability to communicate complex technical concepts clearly and concisely to non-technical individuals.
- Hands on experience with technology planning and road mapping.
- Proven track record to lead problem analysis and resolution.
- Bachelor’s degree in computer science, Computer Engineering or Information Systems degree or equivalent work experience; Advanced Degree preferred.
Preferred Qualifications:
- Knowledge of American Express Marketing & Data platforms, and software development practices a plus.
- Excellent verbal and written communications skills required, with ability to create and deliver effective presentations to executive leadership and technical architects across the organization is a plus.
- Proven ability to develop and execute against a platform vision, strategy, and priorities.
- Deep appreciation for the importance of elegant solutions to technical challenges.
- Flawless interpersonal skills and ability to partner with executive leadership to drive technical solutions forward.
- Passion, energy, personal accountability, and a desire to lead others to excellence.
Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Salary range
- $170,000 - $255,000