Facilities Assistant

ABOUT GREYSTAR

​Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Role Summary:

Contributes to an exceptional resident experience at the Community by ensuring all aspects of the appearance of the community are presented to the proper standards by completing tasks to maintain communal areas, amenities, and grounds both in and outside of the buildings. The Porter will utilise the Company’s standards for cleanliness, appearance, compliance, safety, and overall functionality. Performs repairs and minor redecoration and assists with resident enquiries and concerns, delivering a varied and rewarding role. This is a hands-on role.

JOB DESCRIPTION

Key Role Responsibilities:

• Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.

• Maintain standards for the cleanliness and overall appearance of the Community to ensure that they reflect and represent the high quality of Greystar standards.

• Inspect the community throughout the day to remove litter, debris (including pet droppings and waste) and ensure all communal areas and amenities are well-presented and free of litter at all times and the building has safe access at all times.

• Conduct routine maintenance and cleaning projects which may include, but not be limited to, window cleaning, sweeping, mopping, vacuuming, pressure washing, painting, pools, signage, filter cleaning/replacement, amenity, and plant (maintenance) rooms, etc.

• Remove waste and remaining items from vacant apartments prior to starting the make ready process in accordance with company/property policy, transfer waste to appropriate disposal bins or storage area, as applicable, and clean and maintain the storage areas.

• Rotate refuse bins on schedule as needed by the property, prepare the bins for the collection by the local authority and return them to the designated bin areas after pick-up.

• Complete assigned minor and routine service requests. Respond positively to maintenance queries, resolving them in a timely manner or referring residents to the most appropriate person to assist them.

• Demonstrate customer services skills by treating residents and others with respect, answering questions from your team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.

• Assist the Community Team with compliance requirements regarding units and communal areas.

• Distribute notices, communications, and parcels to residents, as necessary.

• Facilitate relocation and removal/disposal of furniture.

• Ensure all vacant apartments and display apartments are freshened to maintain market-ready appeal.

• Conduct weekly flush downs in all empty rooms and apartments and keep them in line with health and safety policies.

• Assist in the make-ready, move-in and move-out process by performing duties and checks requested by property Management Team.

• Informs Community Maintenance Manager of any observed hazard or potentially dangerous situation to residents, team members, guests, and others.

• Comply with Greystar’s health and safety policies by attending and participating in the properties routine safety meetings, completing required training on other safety related laws and requirements and by reporting accidents and incidents promptly and accordingly.

• Follow procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property’s maintenance/supplies departments by tracking inventory used, returning items to the established locations, and notifying the Maintenance Manager about re-ordering needs.

• Support cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. 

• Aid inPreventativeMaintenanceplansasoutlinedinthePolicyandProcedureManual.

• Complete various trainings and administrative tasks, as well as perform other duties as assigned or as necessary.

Organisational and Other Responsibilities:

• Comply with Greystar’s safety and risk-management policies and drive safety culture and ensure that the property(ies) operates in a safe and risk-free environment.

• Ensure the operation of the communities complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.

• Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).

• Practice proper safe behaviours and techniques in accordance with Company, property(ies), and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).

• Identify areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence.

• Keep abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to professional publications, or utilising other appropriate method(s) to obtain business and professional information and apply knowledge and practices to area(s) of responsibility.

Physical Demands: 

• Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas. 

• Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet). 

• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twelve (12) kilograms independently and twenty-three (23) kilograms with assistance. 

Knowledge, Skills, and Experience Sought:

• Any/all licenses and/or certifications as required by Federal/State/Local jurisdictions.
• Valid driver’s license.
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete assigned work and to represent company management in a support capacity, act as first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies.
• Previous experience in a similar role within a customer occupied environment.
• Ability to apply principles of logical thinking to define and correct problems.
• Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems. A positive team player.
• Continually strives to improve knowledge, skills, and abilities to produce the best results.

• A strong work ethic and ability to work independently and take ownership of a task/project end to end. Ability to work autonomously, using initiative when required.  Work with a strong attention to detail.

• Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
• Smart in appearance, complying with the Company’s appearance policy.
• Ability to obtain a favourable National Criminal History Check and Working with Children Check.

Desirable:

• General knowledge/understanding of Health and Safety risks including manual handling, worksite safety, chemicals, trip and fall hazards.
• Knowledge in various building facilities categories, janitorial, painting, and repair procedures.
• Experience in a domestic residential environment (i.e., hotel or private residential block) or experience in a related building trades field.

• Demonstrated ability to undertake minor repairs and redecoration and first line maintenance repairs in joinery, plumbing, and glazing.