Facilities Systems Technician Lead

Job Title
Facilities Systems Technician Lead


Requisition Number
RE48954


Working Title

Department Name
3CU00:Utilities & Energy Management


Work Location
Lexington, KY


Grade Level
42


Salary Range
$17.41-27.87/hour


Type of Position
Staff


Position Time Status
Full-Time


Required Education

AA



Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies


Required Related Experience

3 yrs



Required License/Registration/Certification

None



Physical Requirements

Standing or walking with objects up to 25lbs; Sitting at computer workstation for extended periods; Repetitive motion; Eye strain due to monitoring of multiple computer screens; High stress, quick response environment.



Shift

7:00am – 7:00pm (Sunday – Saturday)The Call Center operates 24/7 and work schedules may vary dependent upon staffing needs.

Staff is subject to Call-Ins and On-Call Scheduling.



Job Summary

Reporting to the Facilities Systems Supervisor, this position is a critical member of a 24/7 Call Center Operation responsible for:

• operating and monitoring building automation systems, and critical life safety and security systems, including:
  • fire exit door alarm systems
  •  incoming fire alarms
  •  elevator alarms
  •  multi-frequency two-way radio system
  •  general telephone lines
  •  etc.
•  Operates equipment to receive, process, and disseminate incoming alarms and general information calls for the University of Kentucky – Lexington Campus, including UK HealthCare
•  Receives and evaluates incoming requests for public safety assistance and routes requests and/or disseminates information to the appropriate field unit(s) as required
•  Uses discretion in determining severity of situation and appropriate response
•  Utilizes problem-solving and troubleshooting skills, resulting in effective resolution
•  Reports all hazardous situations, accidents, incidents, and injuries immediately to leadership
•  Effectively communicates with customers at all levels in a clear, concise, and professional manner
•  Prepares and maintains daily activity and emergency event logs
•  Adheres to and enforces all departmental Standard Operating Procedures (SOP’s)
•  Understands and complies with procedures pertaining to emergencies
•  Works cooperatively with superiors and other employees
•  Remains alert and maintains real time situational awareness
•  Demonstrates professional integrity and accountability in all transactions
•  Completes end of shift reports, prepares for, and communicates directly with incoming shift team members
•  Completes all required call center documentation in an accurate and timely manner

The Facilities Systems Technician Lead:

•  Supports the Facilities Systems Supervisor in providing direction and oversight of shift team members in their successful completion of daily tasks
•  Intervenes, as necessary, in responding to customer concerns as they arise
• Provides input to Facilities Systems Supervisor regarding staff performance and accountability

Skills / Knowledge / Abilities

MS Windows/Office; SAP; KRONOS

Demonstrated ability to work in a fast-paced, collaborative environment; Effectively communicate with all levels of customers in a clear, concise, and professional manner; Understand and comply with procedures pertaining to emergencies; Demonstrate problem-solving and troubleshooting skills resulting in effective resolution; Self-motivated; Carry out tasks independently.



Does this position have supervisory responsibilities?
No


Preferred Education/Experience

Associate’s Degree + 3 Years

Technical/Skills Training + 4 Years

High School + 5 Years

Driver’s License — Preferred



Deadline to Apply
02/02/2025


Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.


As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.


Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.