Group Director, Fashion Aftersales Workshop Operations

Group Director, Fashion After Sales Workshop Operations

At CHANEL, we focus on creating an inclusive culture that nurtures personal growth and contributes to collective progress. We believe everyone's uniqueness increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the Role:

CHANEL is looking for a Group Director, Fashion After Sales Workshop Operations to join our Fashion After Sales Team in Piscataway, NJ. You will play a leading role in managing the daily operations of our repair atelier. This role interfaces with our Operations team and is a key partner for our boutiques. Our ideal candidate will have 7 years of experience and a passion for operational efficency team development.

What impact you can create at CHANEL:

Leadership:

• Foster a positive working environment that encourages collaboration and drives performance

• Provide clarity and direction around team objectives, ensuring clear expectations and daily productivity goals as well as understanding of current performance
• Facilitate ongoing process improvement through collaboration

Team Development:

• Ensure continuous growth and development of artisan team for both technical and developmental topics (people leadership, presentation)

• Create and drive development plans, oversee annual review process for all team members
• Develop consistent policies to balance business needs and approach to daily operations (time and attendance, non-productive tasks)

Performance:

• Consistently achieve lead time, productivity and QC targets
• Drive results through effective goal setting and communication
• Balance lead time and productivity performance expectations while ensuring quality of repairs

Operations and Reporting:

• Complete regular analysis of performance to drive improved operations and share with key partners

• Manage workshop budget and oversee, in partnership with team leads, administrative tasks related to daily workshop operations such as the procurement of supplies and equipment
• Oversee labor planning, ensure consistent repair volume balanced with team schedule and proactive approach to increased volume
• Proactively manage workshop leadtime. Monitor daily claim volume and age to ensure efficient distribution of work and optimization of repair flow

You are energized by:

• People leadership and development
• Driving and evaluating operational efficiency with an attention to results
• Strong organizational skills and ability to multi-task projects in a dynamic, fast paced environment with shifting priorities
• Relationship focused and strong ability to build collaborative partnerships

• The opportunities that outstanding repairs capability can deliver in strengthening the brands relationship with the customer

What you will bring to the team:

• Ability to thrive in a team environment and work collaboratively

• Understanding of client experience, passion for quality

• Excellent communication skills
• Strong analysis skills, curiosity to understand performance drivers
• Passion for people development
• Strong organizational skills and ability to multi-task projects in a dynamic, fast paced environment with shifting priorities
• Relationship focused and strong ability to build collaborative partnerships

Position Logistics:

• Minimum of 5-7 years of leadership experience, preferably multi level management experience
• Proven leadership skills, with the ability to coach and develop teams across different levels

• Bachelor’s degree (preferred)

• Onsite in Piscataway, NJ

• Proficient in Excel and Powerpoint

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Compensation:

• The anticipated base salary range for this position is $134,900 to $150,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel:

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
• For more information, please navigate to the Fondation Chanel website here

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.