Illustration Systems Analyst

Illustration Systems Analyst

Sponsorship is not available for this position

Company Summary

Come join one of America’s fastest growing insurance companies with a stable history of 175 years. At National Life Group (“NLG”), we offer a flexible work environment with opportunity for growth. As a mission-driven business, our promises are as important as the products we sell. We encourage our associates to live our values: Do Good. Be Good. Make Good.

Our mission extends beyond the insurance and annuities policies that we sell. Our cause is also to make the world a better place through grants from our charitable foundation, paid time for our employees to volunteer, environmentally sustainable and healthy work sites, and events that promote the work of nonprofits in our own backyard.

We invite you to explore what we have to offer and to join our cause.

Role Summary

• This position is part of the Life & Annuity Solutions team, which is responsible for designing, implementing, and managing our life and annuity products. The team is at the forefront of delivering innovative solutions that enhance customer experience and drive business growth.
• This role contributes to customer experience and business analyst functions within the company’s new issue and inforce illustration systems for life and annuity products, riders, and illustration system enhancements. By helping to ensure the smooth functioning and continuous improvement of these systems, this position supports both operational excellence and customer satisfaction.
• A successful candidate thrives in a fast-paced environment, ensuring accuracy through rigorous testing and/or critical thinking while balancing multiple priorities with adaptability, exceptional attention to detail, and a proactive approach to problem-solving.
• This position will report to the AVP and Actuary, L&A Delivery Solutions.

• This is more than just a business analyst role—it’s an opportunity to shape the future of life and annuity solutions, collaborate across teams, and drive meaningful improvements that impact both our customers and the business. If you're looking for a role where you can innovate, grow, and make a difference, we’d love to hear from you!

Essential Duties and Responsibilities

Lead efforts in maintaining an accurate and functional illustration system while driving towards an accelerated pace of system implementation and its continuous improvement. This role plays a key part in driving towards enhancing the customer experience, optimizing processes, and ensuring the system evolves to meet business needs.

To accomplish this, the role involves the following responsibilities:

Technical Responsibilities include:

• Own the creation and refinement of business requirements for User Interface (UI), NAIC-compliant illustrations, and other projects, collaborating directly with developers and stakeholders.
• Develop and refine detailed test strategies, build test cases, create traceability matrices, and define expected results independently, while assisting more junior teammates in doing the same.

• Independently execute User Acceptance Testing (UAT), identifying and resolving defects while ensuring system accuracy and functionality.
• Monitor and manage system defects and enhancements utilizing issue tracking tools, ensuring timely follow-ups, ensuring timely resolution and communication with relevant stakeholders.
• Identify and drive improvements in illustration processes.
• Analyze and troubleshoot complex illustration system issues, identifying root causes and working with development teams to implement solutions.
• Produce new issue and inforce illustrations for products and policies with characteristics not currently supported by existing systems, ensuring accuracy and compliance.

Innovation & Customer Experience Responsibilities include:

• Proactively identify, recommend and implement enhancements that improve both the buying and selling customer experience, providing business insights and data-driven analysis.
• Independently collaborate with key stakeholders across departments, including third-party vendors (e.g., Hexure), Distribution Innovation, Product Development, Marketing, Legal & Compliance, and Customer Innovation.

Core workdays:

• This position currently offers an onsite hybrid work schedule, with the expectation that you are in the office three days per week during onsite core days. Our current onsite core days are Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion.

Minimum Qualifications

• Bachelor’s Degree or equivalent combination of education and experience.
• Proven ability to build relationships and collaborate effectively across departments.
• Strong verbal and written communication skills, with experience translating complex business requirements into technical documentation.
• Ability to manage multiple priorities independently and drive results in a fast-paced environment.
• Highly organized, proactive, and solutions-oriented.
• Creative problem solver with a track record of identifying and implementing process improvements or innovative solutions.

Preferred Qualifications

• Bachelor’s degree in Mathematics, Computer Science, Business, or equivalent experience.
• 2-3 years experience working with life insurance and/or annuity products and riders.
• Proficiency with illustration systems for life and/or annuity products.
• Proficiency in performing User Acceptance Testing (UAT) and developing detailed test plans.
• Background in User Interface (UI) and/or User Experience (UX) design.

Benefits

• Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!

The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.

Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position. National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.

National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.

National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.

National Life Group

1 National Life Dr

Montpelier, VT 05604

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