Infrastructure Operations Analyst (Information Systems Specialist 6)

Initial Posting Date:

10/02/2024

Application Deadline:

10/18/2024

Agency:

Oregon Health Authority

Salary Range:

Position Type:

Employee

Position Title:

Infrastructure Operations Analyst (Information Systems Specialist 6)

Job Description:

PLEASE NOTE: Resumes, cover letters and all other documents must all be uploaded at one time. When uploading a resume, please upload any other documents in the same area/field.

The job application, resume, and a cover letter are required for this posting and should address the skills in this section clearly. Applications without the required documentation will not move forward in the selection process.

The Office of Information Service’s mission is to deliver technology solutions and services that support Oregon Health Authority in helping Oregonians achieve health, well-being, and independence.

The Oregon Health Authority has a fantastic opportunity for an Infrastructure Operations Analyst to join an excellent team and work to advance their IT career. 

The Oregon Health Authority is committed to:

• Eliminating health inequities in Oregon by 2030
• Becoming an anti-racist organization
• Developing and promoting culturally and linguistically appropriate programs, and
• Developing and retaining a diverse, inclusive, and equitable workforce that represents the diversity, cultures, strengths, and values of the people of Oregon.
• Click here to learn more about OHA’s mission, vision and core values.

This is a full-time permanent opportunity for anyone to apply. This is a classified position and is represented by a union.

What you will do!

This position plays a crucial role in supporting Infrastructure Operations Engineers who design system and network-based solutions for OHA/ODHS entities, community partners, and customers. As a key member of the Infrastructure Operations Team within Customer Services and Support, this role acts as an escalation point for technical issues. Utilizing advanced technical skills, the position analyzes and resolves complex technical problems across customer assistance, project management, technical contractors, systems management, and operations.

Responsibilities include agency offices installations/modifications/decommissions, administering and maintenance of agency-wide systems such as Microsoft Active Directory, Microsoft Entra ID, Windows Servers, network and system monitoring tools, DNS, DHCP, IPAM, Security, web filtering tools, and VPN. Collaboratively working with the state data center, the position monitors and troubleshoots state systems/LANs and WANs, providing recommendations to address performance issues.

What's in it for you?

• Medical, vision, and dental benefits
• 11 paid holidays
• 8 hours of vacation per month
• 8 hours of sick leave per month, eligible to be used as accrued.
• 24 hours of personal business leave per fiscal year, eligible to be used after 6 months of service.
• Pension and retirement programs 
• Opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF)
• Continuous growth and development opportunities
• Opportunities to serve your community and make an impact through meaningful work.
• A healthy work/life balance, including fulltime remote options as well.

What we are looking for:

MINIMUM QUALIFICATIONS: Information Systems Specialist 6


(a) Five (5) years of information systems experience in:
Information Technology

OR


(b) An Associate's degree in Computer Science, Information Technology, or related field,
OR
completion of a two (2) year accredited vocational training program in information technology or related field;
AND
three (3) years of information systems experience in:
Information Technology

OR


(c) A Bachelor's degree in Information Technology, Computer Science, or related field
AND
one (1) year of information systems experience in:
 Information Technology

Working Conditions

Occasional night and weekend work is required to respond to production problems and systems failures, when called outside regular work hours, to ensure the availability and continued operation of ODHS and OHA production systems.

While performing the duties of this job, you will be in an open landscape environment and may be exposed to the sounds and activity of those working around you. These conditions may be in high traffic areas with moderate to loud noises and frequent interruptions

May require long hours with night/weekend work and occasional travel. The working location of this position is in an office, cubicle and/or an agreed upon remote work environment with significant use of a computer and video conferencing.

Desired Attributes:

Must have knowledge and experience in the following:

• Strong written and verbal communication skills.
• Strong abilities to interface and collaborate between multiple departments, with strong customer service skills.
• Organizational skills to manage multiple competing priorities and deadlines in a fast-paced working environment.
• Proficient in time and priority management
• Ability to understand business partner goals and advocate on their behalf.
• Proficient in communication
• Working knowledge and experience with directory services including but not limited to: Microsoft Active Directory, DNS, DHCP, DFS, File/Print services, and Group policies administration.
• Experience and Knowledge in the following: Routing and switching, Network Security, network access lists, firewall rules, web filtering, extending switched networks with VLANS, Network Media, TCP/IP and OSI models, IP addressing, LAN/WAN technologies, Broadband Technologies, and MPLS networks.
• Experience deploying and managing end-to-end monitoring of network and systems infrastructure.
• Expertise and working knowledge in scripting languages to include VBScript, Perl, or PowerShell
• Knowledge and skills required to install, operate, and troubleshoot a small to medium size enterprise branch network.
• Regarding CJIS: Ability to be cleared by the FBI Criminal Justice Information Services (CJIS) and Oregon State Police through a fingerprint-based criminal background check for access to criminal justice information (CJI).
• Must be able to pass CJIS training and testing to CJIS Level 4 rating.
• Requires a successful OHA background check, including a fingerprint-based national background check and abuse/neglect checks.
• Knowledge in network security best practices and strategies including firewalls, Network Access Control devices and Intrusion Detection Systems

How to Apply

• Complete the online application
• Complete questionnaire
• Attach a resume
• Attach a cover letter of no more than two pages addressing the “What we are looking for?” section including required and preferred skills.

Attention current State of Oregon employees:

To apply for posted positions, please close this window, and log into your Workday account and apply through the career worklet.

To apply as a job rotation/developmental candidate, you must be currently employed by the State of Oregon (this includes regular status employees, who have completed trial service, as well as limited duration employees).

Help Your Application Rise to the Top!

Your candidate profile and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, making you the best candidate for the position. Submissions will be screened for consistency of information and communication skills at the professional level (attention to detail, spelling, grammar, etc.).

• This posting closes at 11:59 PM on the close date listed.
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• You must have a valid email address to apply.
• Check both your email and Workday account for updates regarding this recruitment.
• Please print or save a copy of this announcement. You will not have access to it once the posting closes.

Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. If you meet the minimum qualifications for the position, and are the successful candidate, you may qualify for work out of class. For further information, please visit the Pay Equity Project homepage.

Questions/Need Help?

If you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act contact: Uma Abdullahi at umulkher.abdullahi@dhsoha.state.or.us   

TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900. For technical support, please call toll free 1-855-524-5627, for customer service assistance.

Additional Information

• Please monitor your Workday account to view all communication regarding your application. You must have a valid e-mail address to apply.
• Background Check: If you are offered employment, your offer will be contingent upon the positive outcome of an abuse check, criminal records check and driving records check.  The information will be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
• Visa Sponsorship: We do not offer VISA sponsorships or transfers currently. You will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States within three days of hire.
• Please attach only the documents that are related to the position. Additional documents that are attached will not be reviewed.

Affirmative Action and Equal Opportunity

The Oregon Health Authority is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or any other protected class under state or federal law. In addition, we do not discriminate, or screen applicants based on current or past compensation. To learn more about OHA’s mission, vision, and core values, click here.

The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity.

Agency – OHAAOOIS

More information about the Office of Information Services and current job opportunities can be found at  https://www.oregon.gov/oha/FOD/OIS/”?