IT and Facilities Support Assistant

07-Feb-2025

IT and Facilities Support Assistant

Faculty of Arts and Sciences

67802BR

Job Summary

Come be part of a small professional team, supporting Harvard’s Institute for Retirement and Learning (HILR); a Cambridge-based program serving retired lifelong learners committed to ongoing, intensive liberal arts study. 

Position Description

The HILR IT and Facilities Support Assistant reports to the Assistant Dean and Director, HILR.  Duties include:  

• Perform Audio/Visual set up and troubleshooting for HILR’s campus classes and speaker events and Zoom support for its virtual sessions. 
• Orients Participant Course Leaders in use of classroom podium equipment and provides one-on-one tech support to HILR’s Participants in navigating Harvard platforms on their personal devices, including troubleshooting issues with their use of Zoom and Canvas.   
• Assists with custodial and hospitality needs including room re-sets, occasional moving of chairs and folding tables, moving supplies to or from storage rooms, making coffee, laying out and clearing up catering deliveries for occasional events.   
• Performs clerical tasks as part of the HILR office team such as posting flyers in the building, occasional photocopying and scanning for course leaders, answering phone calls to direct as needed, collating and distributing course evaluation forms and responses, downloading attendance records from Canvas and loading them into SharePoint, updating online records.   

Basic Qualifications

• At least 3 years' of experience in AV/IT customer service support in an office environment.
• Education beyond high school may count toward experience. 

Additional Qualifications and Skills

• Position requires strong grasp of Mac and PC Operating Systems; commercial audio and video systems; and computers and projectors.
• Proficient with Microsoft Office (Word, Excel, Powerpoint, etc.).
• Basic knowledge of Zoom and Google Forms.   
• Experience with Canvas a plus; willingness to learn Canvas.   
• Patience dealing with an older population, many of whom have anxieties about technology, is essential.  
• Experience providing tech support to senior citizens deploying a range of mobile and desktop devices a plus. 

Physical Requirements

Ability to lift 50 lbs. Ability to bend and lift with ease. 

Working Conditions

This is a 9-month seasonal position from September to May.  

Schedule options: 

• 9:30am – 3:30pm, Monday – Friday (no lunch break) 
• 9am – 4pm, Monday – Friday (one-hour unpaid lunch break) 

Please note, as per the HUCTW contract, the unpaid meal hour can be used to create a flexible schedule when discussed and mutually agreed upon in advance between the manager and employee. 

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines. 

Additional Information

• We will not provide visa sponsorship for this position. 
• A cover letter is highly encouraged for consideration. 
• All formal offers will be made by FAS Human Resources. 

Work Format Details

This position requires being on-site 4 to 5 days a week when classes are in session (September – December, and February – May). The work location is Cambridge, MA.  

Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment. 

About Us

The Division of Continuing Education (DCE) comprises four academic units serving about 30,000 domestic and international students annually, which allow Harvard to meet the learning needs of intellectually curious and highly motivated students from high school through retirement. Established in 1910, the Harvard Extension School (HES) offers access to Harvard faculty for a diverse community of adult learners, enrolling about 15,000 students. HES offers over 1,000 open enrollment courses — 85 percent of which are accessible online — and provides flexibility through noncredit, undergraduate, and graduate courses, including degrees, certificates, and a premedical program. The Harvard Summer School, founded in 1871, offers around 450 credit and noncredit courses both on the Harvard Campus and online, catering to 10,000 high school, college, and adult learners. Additionally, it offers more than 15 international study abroad programs, hosting up to 300 students each summer. Harvard DCE Professional & Executive Development delivers over 140 noncredit programs annually, reaching more than 3,600 participants through online platforms and its executive development center in Cambridge. The Harvard Institute for Learning in Retirement offers about 140 peer-taught courses to approximately 550 active members. 

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off (Part-time/seasonal is pro-rated): 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Information Technology

Department Office Location

USA - MA - Cambridge

Job Code

403058 IT Support Assistant II

Work Format

On-Site

Sub-Unit

Division of Continuing Education

Salary Grade

053

Department

Division of Continuing Education

Union

55 - Hvd Union Cler & Tech Workers

Time Status

Part-time

Pre-Employment Screening

Identity

Schedule

30 hours per week from September to May.
Monday-Friday, 9-4pm (see Working Conditions)

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.