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Company Name:
Approximate Salary:
Per Year
Milwaukee, Wisconsin
United States
Position type:
Full Time
Experience level:
Entry Level
Education level:
Bachelor's Degree

IT Incident Engineer (Business)


Robert W. Baird & Co. is looking for an IT Incident Engineer (Business) to develop, coordinate, implement and administer technical solutions for incident and business management operations on IT networks and computing environments. Position is based in Milwaukee, WI.

Required: Master's Degree in Computer Information Systems, Business Administration or a related field and five years of IT business incident/problem management experience. In addition, the following specific skills are required:
  • 5 years of experience assisting in the development and maintenance of ITIL influenced incident business management technology architecture;
  • 5 years of experience creating, tracking, assigning, responding to, and reviewing technology incident tickets related to business development and administration;
  • 5 years of experience analyzing IT incident, problem, request, change, usage, and adoption data to identify trends, develop and propose solutions, and validate business results;
  • 5 years of experience identifying and organizing training opportunities for Service Desk and Incident/Problem management teams;
  • 2 years of experience using: ADKAR Change Management Framework, Oz Principle, Culture Experience, and Insights Discovery tools; and,
  • Approximately 10% domestic and international travel required.

Please send resume, including job history, to: 777 E. Wisconsin Ave., Milwaukee, WI 53202, or via e-mail at [email protected]