IT Support Specialist 1

Description

Pay Grade: I-$42,143

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Who we are. We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters. 

What we offer.As a member of the Georgia Department of Public Healthteam, you will join a passionate group of individuals who are dedicated to making an impact.  No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
• Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents
• Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths 
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

Job Responsibilities

• Works with an IT department supporting a 14-County Public Health District. Provide system user support on a continuing basis by phone, electronic means, or site visit. Has hardware/software installation and maintenance responsibilities related to Windows servers, routers, switches, VoIP, tablets, printers, and mobile devices. May develop and conduct training programs for software/hardware users.
• This position will require driving company vehicles (A valid driver’s license is required)
• When required, troubleshoot computer network cable-related issues and perform minor patch cable maintenance.
• Provides outstanding customer service.
• Maintains HIPAA standards related to Privacy and Security.
• May be tasked to assist with IT-related projects from time-to-time.
• This position may require working some evenings and weekends.
• This position requires the ability to lift up to 45 lbs., and the ability to bend and reach up.
• Responds to Public Health Emergencies.

Minimum Qualifications

High school diploma or GED AND Training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area. This position requires the ability to lift up to 45 lbs., and the ability to bend and reach up.

Additional Information

Preferred Qualifications

• Public Health experience
• Completion of an Associate Degree or higher in IT or a related field

        (Please mail or bring a copy of College Transcript or Diploma to Interview—must have official transcript prior to start date)

• Experience with HIPAA, Windows Server (Installation & Maintenance), Routers and Switches (Installation & Maintenance), Printer (Installation & Maintenance), Cable Management
• Bilingual (Spanish) and English

Georgia Department of Public Health Commissioner and leaders encourages all employees to engage in regular physical activities and to make lifestyle choices that promote health and well-being. The use of physical breaks during the workday is authorized to support this philosophy and assist employees in meeting their physical goals.  A maximum of 30 minutes in a given workday may be used to engage in physical activities, generally in the form of two 15-minute breaks or one 30-minute break.

Employment Information

Current State employees are subject to State Personnel Board rules regarding salary.

DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree, diploma, licensure, etc.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.

As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: DPH-HR@dph.ga.gov.

DPH is an Equal Opportunity Employer

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.