IT Systems Quality Senior Advisor

Join the Clean Energy Revolution

Becomean IT Systems Quality Senior Advisorat Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll be accountable for aligning Southern California Edison's (SCE) business mission, strategy, and process to the IT landscape by establishing Products, Platforms, Services, Tools, or Applications that are supported by IT considering SCE’s financial, business, technical, and regulatory environment. You will be responsible for influencing the design of quality solutions that align to operational efficiency and stability in partnership with vendors and IT internal organizations. As an IT Systems Quality Senior Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Responsibilities

• Monitors, measures, and improves application service delivery to meet business needs, ensuring service level agreements and business expectations for quality and timely resolution for application issues and operational activities are met
• Leads technology evaluation, design, and implementation of infrastructure platforms supporting multiple database platforms, including refresh/upgrades, new feature enablement, and tool acquisition
• Supports the development of best practices and governance for integration of complex systems, ensuring deliverables meet proper standards and requirements traceability
• Oversees Managed Service Providers (MSPs) to ensure that products built are free of flaws, function as designed, follow design standards, and leverage existing and innovative technologies optimally and effectively
• Executes and leads Agile initiatives for projects and enhancements, facilitating collaboration and training with others
• Participates in strategic budget planning and analyzes project budget and multi-year financial projections for ongoing capital and operational costs for large initiatives within the portfolio
• Identifies project scope gaps, makes recommendations, and decides on product design and product readiness for large or company-wide transformation projects that impact project schedule and funding
• Analyzes defect reports, incident trends and other metrics post-implementation to assess application stability/quality to implement engineering service improvement programs based on the feedback loop
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

• Ten or more years of experience with IT systems management, software development lifecycle, and infrastructure management.
• Experience supporting Managed Service Provider (MSP) operations.

Preferred Qualifications

• One or more years of experience as a technical lead performing one or more of the following: implementing long-term strategies, engineering design, implementation, and decision support projects.
• Two or more years of experience integrating input from solution architecture and business requirements, designing, and developing models in an enterprise environment.
• Three or more years of technical experience in application development & maintenance of IT systems covering various leading-edge technologies (Ex: SAP S4/ C4, JAVA, Microsoft O365, Cloud Architecture and Solutions, Snowflake, API’s etc.)
• Experience supporting application portfolios for of large utility organization
• Experience supporting Customer Service Portfolios.

Additional Information

• This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
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• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

• Relocation does not apply to this position.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.