Job Description and Requirements
The Knowledge Management Operations Manager (KMOM) will monitor daily operations of the of knowledge management team, ongoing governance of the knowledge management system, including its overall integrity, best practices and written content to provide correct and timely information to the end-users. The KMOM will be responsible for the productivity, quality, timeliness of work completed, and maintaining the knowledge management system. In addition, the KMOM will be responsible for executing the knowledge management (KM) strategy plan under the guidance of the KM leadership to help the organization manage information, data, and knowledge for the benefit of the end-user.
Essential Functions and Responsibilities:
- Oversee the management of digital content in compliance with published content management and record-keeping standards, policies and procedures for all digital and hard copy files created during the contract period as required.
- Monitor the authoring process to support the development and dates of deliverables.
- Review business process guides for organizations and facilitate working sessions with stakeholders to update any processes that are unclear, incorrect, or unnecessary using approved standard processes.
- Provide detailed update briefings on any critical issues requiring prompt attention prior to the actual deliverables to KM leadership.
- Review both internal and public websites, and report on information accuracy, errors, and broken links to the authors for updates.
- Champion the use of the knowledge base, promoting the business benefits, and driving adoption. Build relationships with and gain buy-in of stakeholders at all levels and actively manage communications with key stakeholders and user groups.
- Produce, edit, and update presentations, reports, executive summaries, and other project documents in accordance with provided standards.
- Participate or lead special projects as needed.
- Facilitate working sessions, focus groups, knowledge management action group (KMAG), and other collaborative discussions relevant to a variety of KM requirements that focus on effective information sharing and knowledge flow.
- Oversee the creation and maintain of meeting rosters, agendas, and minutes using provided formats and applications.
- Supervise and manage the KM team performance and deliverables, ensuring employees have necessary resources to achieve job expectations; train and develop staff.
- Provide editorial, creative, and technical support to team members.
- All other duties as assigned (Note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).
Requirements:
- High School Diploma
- Minimum of 3 years job-related experience
- Minimum of 3 years management experience
- Strong analytical and problem solving skills, ability to break down complex problems quickly
- Highly organized and deadline oriented with demonstrated attention to detail
- Strong meeting organization and facilitation skills
- Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization
- Leadership and supervision skills, able to transform ideas to implement appropriate solutions
- Ability to maintain constructive working relationships with various departments
Preferred:
- Bachelors Degree in English, Communication, Journalism, or Business
- Minimum of 3 years management experience with a Bank or Credit Union
- Knowledge-Centered Service (KCS), Knowledge Management (KM) certification or Project Management (PM) is a plus
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.