Limited Duration Outreach Operations Supervisor

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$68,375.73 - $102,564.31 Annual

Department:

Library Department

Job Type:

Limited Duration

Exemption Status:

United States of America (Exempt)

Closing Date (Open Until Filled if No Date Specified):

January 26, 2025

The Opportunity:

Local library closed for construction?

Not to worry. We’ve got you covered.

We’re here to support delivery of library services in communities impacted by library closures due to renovations and expansions. We’re reaching out to our community partners, developing new methods of direct service and outreach, and bringing the Mobile Library to your neighborhood. The Mobile Library is a custom RV designed to  bring library services to neighborhoods around Multnomah County. It features bookshelves to browse, computer stations, WiFi access, printers with scanning and faxing abilities, AC and heat.

Want to join the fun?

Multnomah County Library is currently seeking an experienced supervisor and customer service provider to join us as our Limited Duration Outreach  Operations Supervisor. 

This is a limited duration position scheduled to last up to one (1) year, but that may change based on business needs. Limited duration appointments cannot exceed two (2) years. The hiring list created from this recruitment may be used to fill current and future regular status, limited duration and temporary manager opportunities if they become available.

In this position, you will manage operations for the Mobile Library and for outreach services for community members who cannot visit library locations. In this role, you will also lead and coordinate the use of other vehicles for library service delivery and will partner with community organizations for service provision. This position has a focus on ensuring that the Mobile Library can operate to meet organizational and community needs, and works in close partnership with the Community Engagement manager.   

You will supervise staff assigned permanently or temporarily to the Mobile Library, working alongside them to create a safe and welcoming space and to provide direct customer service to the community, including acting as the person in charge (PIC). You will also serve as the primary driver of the RV after going through training and you will report to the Community Engagement Manager.  

In this role, you will:

• Provide leadership for outreach and community library services, which includes supporting staff working on the Mobile Library by modeling excellent communication skills and culturally aware behavior, and encouraging those skills in others.
• Collaborate with the Outreach Librarian to develop, provide and coordinate training for staff, substitutes and volunteers. Training focus will include outreach, community library services, driving training and practice sessions in accordance with external training requirements.
• Schedule staffing of community library services and the mobile library vehicle; create weekly schedules and find substitute coverage as needed.
• Create shared location expectations and community agreements; manage performance including recognizing and appreciating strong performance as well as providing coaching and discipline.
• Provide direct public service to community members.
• Implement the outreach guidelines and outreach plan developed in collaboration with Community Engagement and the Outreach Librarian.
• Build and maintain professional relationships with community members; respond to patron comments and complaints in-person and via virtual channels.
• Work with staff and other stakeholders to ensure the success of mobile service delivery and continuity of library services in areas where library locations are closed.
• Act as primary driver of the Mobile Library, driving the RV to and from designated sites. 
• Continually evaluate vehicle operation procedures and staff’s assigned responsibilities as well as recommend improvements and modifications to procedures and assignments.
• Create and refine written procedures and training plans regarding daily operations for staff who work with the Mobile Library.
• Coordinate vehicle repair and maintenance, both on a planned, ongoing basis and when needs arise which will include working with other county departments and outside vendors to coordinate vehicle maintenance and repair.
• Recommend and assist in the implementation of goals and objectives for current and future uses of the vehicle, including closure support, outreach and community partnerships
• Perform other responsibilities as assigned

The library is open and welcoming to all members of our community, including individuals who may be encountering hardships or challenges that affect their behavior and interactions. This position requires someone with the ability to work respectfully and capably with people from all backgrounds and age groups. You must demonstrate a positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humor while working with customers, co-workers and community. Your ability to exercise quick and mature judgment in dealing with potentially disruptive, physically dangerous or abusive customers and emergencies is crucial.

Multnomah County Library is committed to supporting our communities of color and other communities subjected to marginalization by centering race and intersectionality in the services we provide. As a member of our organization, all staff are expected to act as allies to library staff and patrons from communities of color and other groups subjected to marginalization by:

• Speaking up to support staff and patrons subjected to marginalization
• Speaking out against racism and oppression
• Demonstrating behavior that is culturally aware and sensitive 

Learn more about the library’s services on our website.

Minimum Qualifications/Transferable Skills:

• Bachelor's degree or the equivalent experience.
• Two (2) years of management experience. 
• Three (3) years of customer service experience. 
• Background in a library or other informal or formal learning environment.
• Valid drivers license and one (1) year demonstrated experience driving.
• Ability to pass a criminal records check, should a job offer be extended and you’re not currently a library employee. Results of the records check will be reviewed on an individualized basis. A conviction is not an automatic bar to employment.

Preferred Qualifications/Transferable Skills: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• A master's degree in library science from a program accredited by the American Library Association.
• Bilingual language skills.
• Experience working in a unionized environment.
• Knowledge of principles and practices of change management and project management.

Screening and Evaluation 
The Application Packet:

• A completed online application.
• Attach a cover letter addressing what makes you an excellent candidate for this position.

Apply only once for this opportunity. The hiring list created from this recruitment will be used to fill current and future regular status, limited duration, and temporary opportunities as they become available.

The Selection Process: For details about how we typically screen applications, review the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications
• An evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• Reference and criminal records checks

Additional Details 
Work Location: When not on the road, this position works onsite at the Library Operations Center at 221 NE 122nd Avenue, Portland, OR 97230

Serving the Public, Even During Disasters
Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page. 

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Anthony Cesario

Email:

anthonyc@multco.us

Phone:

+1 (503) 9883109 x83109

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

9025 - Operations Supervisor