ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
JOB DESCRIPTION
Key Role Responsibilities
- Works as part of the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.
- Communicates effectively with residents, clients, contractors and colleagues; demonstrating a clear understanding of maintenance issues and using initiative to respond accordingly.
- Monitors and maintains the electronic maintenance reporting system, Onesite, ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required.
- Promotes customer satisfaction by providing regular updates to residents via OneSite regarding ongoing or delayed maintenance issues.
- Administers all property maintenance & records in accordance with Greystar policies & procedures
- Maintains a focus on delivering services within agreed budgetary & resource parameters
- Maintains adequate levels of spares, stock and supplies, ensuring effective forward planning.
- Diagnoses and undertakes repair and maintenance tasks to a high quality including plumbing, joinery and carpentry, painting/decorating and lighting; or organizes and oversees repairs to completion if referred to contractors.
- Understands and responds to health and safety matters in an appropriate & timely manner
- Reports any incidents or accidents to the Community Manager using the correct system and documentation
- Moves furniture and heavy items around site as required
- Ensures all communal areas of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair & cleanliness.
- Coordinates and accompanies external Contractors/Suppliers executing minor works on site.
- Liaises with relevant team members within Estates Management or Operations teams to ensure transparency and clear communication when works are taking place.
- Monitors Sub-Contractors performance to standard and retains accurate records of their site operations including all relevant RAMS & Permits to Work.
- Highlights and assists with the management of any community works.
- Assists the Community Manager in key management ensuring high levels of security at all times.
- Ensures annual checks are carried out for their statutory insurance and qualifications.
- Manages and maintains all statutory testing records, utilizing other team members where appropriate
- Carries out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests and fire evacuations
- Ensures the gardens and grounds maintenance to the property are well maintained, clean, tidy and hazard free, supervising external contractors as required
- Practices proper safety techniques in accordance with Company and safe systems of work guidelines
- Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address.
- Reviews site risk assessments as required with Community Manager.
- Seeks to maximize efficiency of utilities.
Key Relationships
- Operations team
- Estates Management team
Knowledge & Qualifications
- A reasonable level of general education educated to O’ Level / GCSE level or equivalent with demonstrable written and numerical skills.
- Awareness of H&S requirements on site
- Continually strives to improve knowledge, skills and abilities to produce the best results
- A recognized trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building, e.g. plumbing or electrical, is essential.
Experience & Skills
- Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder /residential construction in the following trades; plumber, electrician or carpenter
- Experience of installing and maintaining hot and cold water systems, sanitary appliances and soil and waste drainage.
- Experience of installing and maintaining electrical systems and fire alarm, emergency lighting and security systems.
- Fluent English verbal and written communication skills
- Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents
- Good team player with strong relationship building and influencing skills
- Positive approach and ability to work on own initiative
- Ability to determine cost effective solutions to repairs
- Contractor & Supplier Supervision skills are desirable
- Excellent organization skills with the ability to multi task and priorities
- Flexible approach to work and adaptable to thrive in a changing environment.