Manager - Colleague & Labor Relations

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Colleague & Labor Relations (CLR) team within the Colleague Experience Group (CEG) is responsible for delivering the highest quality employment and labor relations solutions. Within CLR, Strategy, Enablement & Risk (SER) is a global team leading all data insight, system capabilities, risk management and complianceresponsibilities for the function. 

How will you make an impact in this role?

In this role as Data Insights & Capabilities Manager, you’llhave responsibility for the US, Canada, andLACmarkets, and will work alongside three other managers aligned to EMEA, APAC and Indiamarkets.

Based in the US, you’llwork closely on a day-today basis with the leaders and members of the US, Canada and LAC CLR teams, whilst working in partnership with your global SER colleagues. 

The role’s key responsibilities are to:

• Buildeffective and ongoing partnerships with a broad range of stakeholders
• Understand and articulate the CLR strategic agenda, including that of the global SER team
• Design, create and share meaningful data insights, informed by our global data strategy and local market priorities
• Develop a deep understanding of core CLR processes and systems, and work with the CLR teams to ensure adherence to CLR case management and data quality requirements
• Lead delivery of projects to the global, regional and/or market teams
• Design and deliver training and updates to the CLR teams, including both scheduled and ad-hoc interventions based on each team’s needs
• Bring insights and requests from the CLR market teams back to the global SER teamso they can be appropriately evaluated and supported in line with CLR’s strategic priorities
• Build an ongoing awareness of both the external market environment (including regulatory/legal changes) and the internal organisational context (including structure, demographics and business priorities), and partner with SER and the local CLR teams to identify and implement changes as a result, and ensuring relevant considerations are built into the CLR strategy for the market
• Act as the point of contact for Business Conduct Standard Operating Procedure (SOP) implementation and review
• Act as the market point of contact for CLR risk management and strategic initiatives
• Support the delivery of other market, regional or global initiatives as required

Due to the global composition of the team, the nature of the work, key partnerships and the reporting relationship, you’ll be expected to accommodate working across APAC/European/US time zones with the flexibility to work beyond traditional working hours as needed.

Minimum Qualifications

• Advanced written and spoken English
• Established record of building partnerships and collaborating across a large, matrix environment, leveraging both formal and informal networks
• Experience of working in a globally dispersed team
• Adaptable to change and capable of flexing solutions to evolving requirements
• Minimum five years CEG (HR) experience with a demonstrated solid understanding of employee relations, operational processes, data insights and reporting
• Subject matter expertise of regional labor/employment laws and compliance requirements  
• Ability to lead work with the utmost level of confidentiality and discretion  
• Strong analytical, verbal, and written skills, including the ability to translate complex and disparate information into a comprehensive and cohesive conclusion easily understood by all levels of the organization
• Ability to think critically and provide independent thought leadership  
• Strong problem-solving skills, able to address any issue through collaboration; ability to proactively anticipate problems and opportunities and confidence to use initiative to pursue solutions  
• Established working experience with MS office applications, including extensive knowledge of Excel and PowerPoint  
• Knowledge and working experience working with Tableau visualization software  
• Ability to work accurately with data and with a strong attention to detail 

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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