Manager - Colleague Strategic Partner

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The Colleague Experience Group (CEG) strives to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

The successful candidate will be accountable for executing on our vision of delivering a great colleague experience; growing the best talent; and developing new ways of working to unlock enterprise value. The Manager, CSP will support leaders and their teams on talent, performance, and change efforts that will enable their groups to reach their strategic business goals.

Responsibilities:

• Develop strong relationships and understand the business across senior leader teams in an effort to create/deliver high impact solutions to business challenges
• Leverage data insights to co-create new and improved processes, tools, and strategies alongside business leaders and key stakeholders
• Partner with senior leaders to drive organizational effectiveness and change efforts
• Set and hold a high bar for performance and enable leaders to manage their talent against these standards
• Coach and develop senior leadership, infusing inclusive leadership best practices that ensure a diverse workforce that is representative of our customers and the communities in which we operate
• Analyze and provide recommendations on compensation, partnering with Compensation COE where applicable
• Support business partners through the year-end performance management and talent assessment processes
• Proactively establish partnerships with the Technology Workforce & Talent Excellence team, CEG Centers of Excellence (COEs), and International Colleague Strategic Partners to enable consistent solutioning in alignment with the CEG strategy

Minimum Qualifications

•       Minimum of 5+ years of HR and/or organizational consulting experience.   
• Relationship Management: Excellent relationship and interpersonal skills, including the ability to influence without authority, challenge the status quo, confront difficult issues and demonstrate a high degree of comfort with ambiguity. 
• High level of integrity required for handling critical and confidential information.
• Strategic Thinking: Ability to manage change, think conceptually and strategically, and flex between a big picture view and detailed execution.
• Data and Insights: Demonstrated ability to leverage large data sets to identify trends, drive actionable insights, make decisions, and create solutions.
• Project Management: Ability to work with multiple stakeholders to manage multiple concurring, complex initiatives, projects, and tasks, while prioritizing accordingly.
• Business Acumen: Ability to understand and challenge Business Unit objectives, key priorities, and strategies while considering enterprise and industry factors.
• A global mindset and experience working with different countries and cultures.
• Knowledge of some CEG disciplines, including Colleague Labor Relations, talent management, Diversity, Equity and Inclusion, organizational effectiveness, compensation, and leadership development.
• Self-starter who acts proactively with strong sense of ownership and urgency while balancing the need to be a great team player.

Preferred Qualifications:

• Experience in an HR Business Partner role is preferred.
• Experience working directly with senior leaders preferred.

Non-considerations for sponsorship:

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.