Manager, Content Process & Operations

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Brand Content & Platforms (GBC&P) Team sits within GABM. The team mission is to bring modern American Express Membership to life for premium prospects around the world through breakthrough content, multi-channel platforms and Enterprise tools – delivering long-lasting results for the Brand and Enterprise.

We are seeking a Manager of Content Process Strategy & Operations, to be a key member of the Global Brand Content & Platforms (GBC&P) Team. This role reports into the Director of Celebrity & Influencer Programming. The individual will play a critical role in overseeing strategy, operations, and process excellence across Brand Content, Brand Platforms, & Celebrity & Influencer Talent Programming. This role is an excellent opportunity to learn about Brand Content and Talent Partnerships and will provide great exposure to wide-ranging strategic marketing initiatives.

Interest in operations, process, and strategy is a pre-requisite. The ideal candidate is highly organized, proactive, and detail-oriented, with a demonstrated ability to influence and collaborate across groups and band levels. This role requires someone who can roll up their sleeves to problem solve, build new solutions, and drive process efficiencies

Key Responsibilities Include:

• Partner with GABM Operations & Enablement, Control Management, GSM, GCO, Compliance, Privacy on compliance & strategic related initiatives
• Management and oversight of operations initiatives on behalf of the GBC&P Team:
  • Creation and implementation of Standard Operating Procedure (SOP) documentation and updates
  • Creation, testing, and ownership of Process Risk Self Assessments (PRSA)
• Liaise between GABM Operations and Enablement team and Global Brand Content & Platforms Team to support key review processes including Forum for Initiative Governance (FIG)
• Ensure creative compliance via quarterly control assertion requests from Control Management Team and developing Marketing Force scorecard for team
• Support launch of Celebrity & Influencer COE operations, including creation and development of new compliance controls and governance and ongoing reporting
• Create GBC&P operations reporting and dashboard to keep leadership aware of project statuses and risk, escalating as appropriate
• Document key processes and upskill GBC&P Team through creation and presentation of trainings
• Define and document team operating standards and governance structure
• Support additional strategic projects across team as needed

Skills & Qualifications

• Excellent relationship management skills across all levels of management
• Strong attention to detail and end-to-end thinking ability
• Strategic problem solver with an ability to learn quickly, “connect the dots”, innovate, and drive results
• Comfort working in “white space” and translating business challenges into solutions
• Proven track record in managing multiple workstreams, partners, and cross-functional teams
• Works well under pressure, collaborative team player
• Exemplary communicator, both in-person and in presentation, with the ability to translate data in a clear and compelling manner
• Strong analytical and financial acumen
• Prior experience in operational excellence, compliance, or risk strongly preferred

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.