Manager-Digital Product Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization.  EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.

The team is passionate about enabling the best customer experience every day through a differentiated set of products and services. A key part to accomplishing this vision, is knowing your customers (individuals or businesses) and having a comprehensive understanding of that customer. Customer 360 is an AXP-wide capability that provides a global organizational view of entities (that have or had an American Express relationship with at least one product or service globally), comprehensive insights, and linkages for consumer, merchant, and commercial. This will fundamentally reshape our ecosystem and the way we engage with our customers by using Amex internal/external data assets, machine learning algorithms and environment of big data.

As a part of the Customer 360 Commercial Platform team, you will partner closely with Product Manager(s), Data Science, Data Governance, Platforms and Technology teams to drive the Customer 360 product vision and strategy, supporting modernization of the platform and delivering on priorities across Acquisition, Marketing, Sales & Account Development, Compliance, Credit & Fraud Risk, Banking and Servicing.

Functional Responsibilities:

We’re looking for a skilled individual who can work in a cross-functional team and deliver on the following goals and objectives:

• Partner with various Amex LOB’s and other product/support teams for enabling commercial journeys and implementation of demographic data linkages via C360.
• Identifying opportunities to drive product strategy, roadmap and support development of new features as product owner/product manager.
• Advanced data extraction and analytics to derive opportunities to fine tune existing data quality and build linkages.
• Monitor performance and quality controls to identify any gaps, find solutions to elevate data quality, integrity and accuracy at product level.
• Facilitate stakeholder management and collaboration across a wide net of partners including Product, Technology and Governance within and outside Customer 360.
• Oversight of product backlog and driving prioritization based on business needs and product value.
• Continuous Improvement: Continuously seek ways to improve data product development processes and the quality of data products while staying informed about industry trends, best practices, and advancements in data technologies.
• Foster a culture of innovation, grounded in data driven opportunity identification.

Qualification Requirements:

• Proven success as a Product leader, scaling and maintaining data products while supporting and developing a product team
• 5+ years Data Management and/or product management in building and launching data capabilities.
• Bachelor’s or Master’s degree in Information Technology, Computer Science, Information security, Mathematics, Statistics, or any other relevant qualification
• Strong quantitative skills with an understanding of analyzing large amounts of data and data flows to identify patterns/insights and generate useful recommendations with high value.
• Strong program management, analytical and problem-solving skills.
• Ability to think abstractly and deal with ambiguous/under-defined problems.
• Good understanding of prototyping, iterative development, and Agile principles.
• Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
• Excellent interpersonal skills with a focus to engage, influence, align and encourage partners and business partners across geographies to drive collaboration and alignment.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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