Manager-Digital Product Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Product Manager role at American Express is an exciting opportunity for someone who wants to help shape digital experiences for one of the world’s top brands. We seek a thought-leader and a problem-solver who can blend business, technical, and industry best practices – sweating every fine detail when it comes to developing the most effective technology led solutions to improve our customer’s digital experiences.

Customer Growth via digital channels is one of the largest investment areas at American Express.As part of the broader Enterprise Digital & Data Solutions team focused on consumer acquisition, you will be responsible for helping to evolve a world class web application that supports the Consumer business and fuel business growth. This team, US Consumer Shop, manages, develops, and innovates our customer acquisition site & experience for prospects and cardmembers for card & banking portfolios.

The Product Manager will be responsible for the Customer & Banking Shop site strategy, A/B Testing plans, and product roadmap creation and execution.The individual’s day-to-day involves input and collaboration across UX, feature/epic identification, backlog prioritization, translation of features into user stories for our engineering team, and Agile delivery. This individual can also expect to lead a small team of Product Analyst/Product Owners.

Being a part of the product team means cultivating close partnerships with several teams, including: Marketing, who translate core business needs into a direction for the site and who manage day to day operations, content & offer strategy; Tech, who develop the code and bring the features to life on the site; Analytics, who provide thorough reporting and custom analysis on our tests and site performance.

What type of work can you expect to do in this role at American Express?

• Be responsible for the end-to-end strategy, development and execution of new and emerging digital products, services and/or technology platforms, following a User Centered Design approach
• Create and manage projects from concept through production; engaging the necessary teams to shape a rich and engaging customer experience
• Be a passionate advocate for the customer, grounding ideas in data driven solutions by partnering with our customer research team to incorporate user insights and principles throughout the process.
• Lead the Agile product development process (Lean, SAFe, Kanban) including writing user stories, defining support documents, and conducting usability testing.
• Leverage data-driven insights to inform the product development lifecycle.
• Stay on top of market trends and competitive landscape, and evaluate usage data. 
• Influencing a variety of cross-functional stakeholders (marketing, engineering, legal, compliance, risk) and collaborate across teams
• Be responsible for understanding how our business functions and how it might best be served using new and emerging digital products and/or services.

Minimum Qualifications

We have the know-how, creative platform and global reach to make nearly any idea a reality. Do these describe you?

Qualifications and Experience Required:

• 4+ years of post-secondary education or equivalent work experience in digital marketing, digital product management, or data analysis.
• Passion for end-to-end customer experience, innovation and user-centered design
• Demonstrated interest in digital space and ability to collaborate with technology partners
• Independent thinker who’s organized, has great attention to detail, and can multi-task
• Ability to blend big picture thinking with fine details and manage many stakeholders
• Strong analytical, problem-solving/quantitative skills
• Willing to take risks, experiment, and share fresh perspectives
• Excellent written and verbal communication skills
• Experience in driving medium and large-scale capability initiatives (rolling out capabilities for customer facing professionals or external third-party partners is highly desired) or as a product owner in developing and enhancing features through continuous optimization will be a plus.
• Influence team members with innovative changes and improvements by challenging status quo and demonstrating risk taking.
• Mentor and guide junior team members to success within the team

Preferred Additional/Desired Skills: 

• Digital marketing experience, mobile or web applications, or experience building digital experiences and customer journeys with creative or third-party agencies is highly desired (familiarity with UX/UI principles, Usability testing, Responsive Web Design etc)
• Experience working in agile product ownership role and familiarity with agile methodology is highly desired
• Knowledge of digital conversion optimization, acquisition process in payment/credit card business, networks, platforms, and procedures preferred  
• Bachelor’s degree in Business, Marketing, Psychology, Human-Computer Interaction, Industrial Engineering, Economics, Computer Science, or job experience in related fields preferred.
• Knowledge of reporting/analytical applications (i.e. Adobe Analytics, ContentSquare, Dynatrace)
• Nice-to-have experience with any of the following:
• JIRA (or similar)
• Confluence (or similar)
• Programming experience in any language (HTML/CSS/JS)
• Familiarity with Front End Web Frameworks (React, Angular, Next.js)

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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