Manager, Integration Project Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Who We Are

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.   

The American Express global dining team sits within the USCS organization. Our mission is to connect the world’s best restaurants with the world’s best customers through a trusted and innovative global Software as a Service (SaaS) platforms, built on the promise of access and unforgettable experiences.    

Our SaaS platforms offer a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.    

About the Team

The Integration Strategy & Project Management team is a new team within the Global Dining organization tasked with strategically integrating acquired assets and talent.  This team has overall accountability for the end-to-end project management and deliverables tied to these acquisitions, as well as continuously evolving the integration function through best practices & lessons learned.   The team works in partnership with senior stakeholders, cross-enterprise partners and the broader Resy leadership team that oversees marketing, technology, product, customer experience and culture.

About the Role

The Manager, Integration Planning & Project Management will be responsible for project management of integration planning efforts, bringing together Resy and newly acquired dining platforms/organizations.  The successful candidate will be partnering with internal and external partners to organize and manage key workstreams and integration planning efforts. This role will be a key point of connectivity across and within workstreams focused on product strategy, go-to-market efforts, cultural transformation & communications, risk & controls, and vendor agreements. They will also contribute to developing workstream deliverables as needed.  

This role will report into the Director, Integration Planning & Project Management, providing broader thought leadership and support as needed. 

Responsibilities:

·         Oversee acquisition integration governance processes by collaborating with internal and external partners to collect and action on feedback and requirements 

·         Serve as PMO across key cross functional initiatives that will enable Global Dining to grow and improve operations and integration activities across acquisitions 

·         Pro-actively anticipate project risks and issues and ensure that appropriate mitigation planning is in place to avoid negative outcomes  

·         Contribute to continual process improvement or re-engineering activities to increase agility and speed to market 

Qualifications:

·         Problem-solver and self-starter who operates with a sense of urgency in an often ambiguous environment 

·         Excellent project management skills with a track record of successfully delivering results on complex, large-scale, cross-functional initiatives 

·         Relationship-builder with collaborative skills to partner with a diverse set of colleagues 

·         Outstanding written communication skills (e.g. emails, slide writing), and oral communications skills (e.g., personal presence, executive presence, facilitate decision making) with composure required to effectively communicate to senior leaders 

·         4 - 5+ years of work experience 

·         Bachelor's Degree or equivalent experience

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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