Operations Manager - Payment Center (Disbursements)

Operations Manager - Payment Center (Disbursements)

The Operations Manager provides inspirational leadership to a team responsible for a variety of services that deliver a best-in-class service experience. The Operations Manager will ensure that the production team continues to deliver on every service opportunity with quality and CARE. This leader will also engage in our processes of today, for how we improve our service experience while looking at how we deliver our service tomorrow. The leader will be responsible for driving results on multiple organizational goals while also ensuring the team’s daily execution of processes are done with the highest quality and attention to detail.

Key Responsibilities

• Drive the execution of team objectives, service delivery, and expectations by planning, organizing, and directing team members.
• Participate in strategic planning to develop departmental operational plans to maximize the department's efficiency, productivity, and performance.
• Develop an internal talent pipeline, by setting team and individual goals, coaching for performance and individual growth and development.
• Identify areas for improvement and drive operational excellence.
• Partner with stakeholders across the organization to drive larger initiatives and champion successful change implementation to create value.
• Ensure the team is following established processes; monitoring and maintaining service standards and compliance-based requirements.
• Mentor and support team members on complex cases.
• Collaborate with stakeholders to find effective solutions to service issues that get to root cause of issues.

Job Requirements

• 3 – 5 years of business experience in the life and annuity industry preferred; solid understanding of distribution, marketing, and operations.
• Bachelor’s degree in related field preferred
• On-site presence is required.
• Demonstrated ability to influence and make connections between diverse sets of individuals.
• Leadership skills in setting and communicating vision, purpose, goals and leading a high-performing team.
• Unwavering customer-focus with a keen appreciation for the needs and interests of our distribution partners and buying customers.
• Excellent problem-solving skills and critical thinking; ability to anticipate challenges, get things done, break down barriers, identify and execute solutions that will achieve organizational goals.
• Top-notch communication and interpersonal skills, with the ability to articulate complex concepts and influence stakeholders at all levels of the organization.
• Commitment to continuous improvement.
• Exercises tact, discretion and good judgment while working under pressure to get things done quickly and effectively through others.
• Ability to successfully pass a background check.

The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.

Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.  National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.

National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.   

National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.

National Life Group

1 National Life Dr

Montpelier, VT 05604

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