Pharmacy Patient Support Rep/UKHC

Job Title
Pharmacy Patient Support Rep/UKHC


Requisition Number
RE50098


Working Title
Pharmacy Patient Support Rep/UKHC


Department Name
H5000: CHANDLER - RETAIL PHARMACY


Work Location
Lexington, KY


Grade Level
07


Salary Range
$17.50-27.31/hour


Type of Position
Staff


Position Time Status
Full-Time


Required Education

HS



Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies


Required Related Experience

2 yrs



Required License/Registration/Certification

None



Physical Requirements

This position may require sitting at a computer workstation and performing tasks with repetitive motions; and occasionally standing or walking with objects weighing up to 25 pounds; and lifting, pushing, and/or pulling objects weighing up to or over 50 pounds. Must also be able to reach above or below waist level. Possible exposure to hazardous chemicals and fumes including waste, and blood-borne or airborne pathogens.



Shift

Primarily day shift; Monday through Friday.



Job Summary

Answer patient phone calls regarding pharmacy requests including but not limited to infusion visits, prior authorization status and other needs. Document and route calls appropriately in the electronic health record (EHR). Provide excellent customer service and utilize problem solving skills to address requests and concerns within scope.



Skills / Knowledge / Abilities

Strong customer service skills, excellent organizational and time management skills, team player, able to multitask, attention to detail, computer skills, problem solving, strong verbal and written communication skills.



Does this position have supervisory responsibilities?
No


Preferred Education/Experience

Customer Service skills; Call center experience preferred; Certified Nursing Assistant, Certified Medical Assistant, nationally certified Pharmacy Technician.



Deadline to Apply
05/11/2025


Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.


As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.


Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.