Proctors – HCC Testing and Workforce Certification Center

Provides assistance to our test site via the administering and proctoring of all testing offered by or through the HCC Testing and Workforce Certification Center.

• Assists with the academic and professional test registration, administration, and record keeping for pencil and paper tests, computer-based tests, and internet based tests (national, state, local, academic, distance-learning and national vendor testing).
• Provides detailed information to examinees regarding available tests including test dates, location, deadlines, and fees.
• Provides responses to inquiries and requests from students, faculty, staff and the community, by phone and in person, and refers to the appropriate departments if unable to assist.
• Provides proctoring services in support of faculty, student and disability services in the testing center.
• Collaborates with faculty and staff to provide effective solutions to their requests.
• Provides scheduling and check-in assistance to staff, verifying identification, taking photographs, if required, of students and candidates signing in for HCC Make-Up Exams, HCC Distance-Learning Exams, HCC Online Program Exams, Distance-Learning Proctored Exams, CLEP, ACT PCTA, DSST, TOEFL, GRE, PEARSONVUE, SERVSAFE Exams, and other (both online and paper-based).
• Performs daily site opening and closing procedures.
• Check-in examinees, verify identification, explain exam process, ensure examinees follow test center rules, monitors examinees and provides technical assistance during examination time.
• Reports all exam discrepancies in a timely and efficient manner.
• Technical troubleshoot, as needed, and/or communicates with technical support to investigate and resolve technical issues.
• Responsible for maintaining a professional and clean testing center; includes dusting and disinfecting the computer workstations, vacuuming, etc.
• Takes ownership of all procedures and identifies areas of improvement.
• Understands testing procedures for each test vendor and adheres to their quality and security measures.
• Maintains daily testing schedules and records.
• Maintains files of paper/pencil tests provided by faculty and test records.
• Assists with the academic and professional test registration, administration, and record keeping for pencil and paper tests, computer-based tests, and internet-based tests (national, state, local, university, correspondence and Prometric testing).
• Provides detailed information to examinees regarding available tests including test dates, location, deadlines, and fees.
• Provides responses to inquiries and requests from students, faculty, staff, and the community, by phone and in person, and refers to the appropriate departments if unable to assist.
• Escorts candidates to the appropriate testing room and collects testing materials at conclusion of exams.
• Provides visual security measures.
• Reports and documents any breach of security and upholds confidentiality policies as determined by the federal government, state, university, department, and testing entities. Maintains the confidentiality of all examinations housed in and delivered to the Testing Center.

Required Qualifications:

• Associates degree.
• 1-2 years of customer service experience; good technical trouble-shooting skills;
• Excellent verbal communication skills and interpersonal skills;
• Able to work independently and responsibly as well as part of a team;
• Able to work effectively with a diverse faculty, staff, student body and professionals;
• Excellent organizational skills;
• Ability to work in a fast-paced but quiet environment with minimal supervision, learn detailed procedures and handle a reasonable amount of stress;
• Ability to think quickly and make appropriate decisions based upon test center and vendor requirements.

Preferred Qualifications:

• Bachelor’s degree.
• Experience working in a post-secondary environment and administering paper/pencil and iBt exams;
• Excellent computer trouble-shooting experience (hardware/ software/networking).
• Experience working with students with disabilities.

Equivalency Statement:
Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position.

Part-Time, Non-Benefited Position

Hourly Rate: $16/hr; no benefits

Hours: 10-12 hrs/week (up to 18.5 hours during peak testing dates). Daytime and weekend availability required.

Funding: State