Position Title: Property Operations Coordinator
Location: Miami, FL
Full Time/Part Time: Full time
Req ID: R211-2025
Description:
******Unless specifically contracted, resumes from recruiting agencies are not being accepted for this position.****** Reporting to the Manager of Property Support Services, the Customer Support Specialist will work with Kimco’s in-house operations team, as well as its third-party call-center vendor to provide the highest degree of support to its tenants, customers, and associates.
Duties for this position include, but are not limited to:
SalesForce
Routinely audit Sales Force for the following property information:
Tenants
Vendors
First responders
Municipal contacts
Space plans & records
Posting of training documents, emergency response material, national program guides, contracts, etc.
Promote cross-region collaboration and use of Salesforce
Conduct regular training sessions on the use of the Salesforce platform
Call Center Operations
Provide oversight and direction to Kimco’s national call-center vendor. Monitory quality control of recorded calls, the accuracy of information collected, and ensure the proper routing of cases in Salesforce to the appropriate Kimco associate
On a daily basis, review Salesforce cases to ensure tenant requests are being handled in accordance with Kimco protocol
Customer satisfaction survey – review daily results from tenant satisfaction surveys. Understand drivers of positive and negative results and make recommendations for improvement. Investigate negative responses to address tenant concerns as needed
Property Operations
Working in coordination with Kimco’s national property management team, the Customer Support Specialist will be responsible for sending email and text alerts during emergency situations
Regularly communicate with the department through the Sales Force Chatter portal
Requirements:
The ideal candidate will have in-depth knowledge of SalesForce, Microsoft Word, Excel (inclusive of v-lookups, pivot tables and charts), PowerPoint and Outlook.
Extensive experience in customer support at a corporate level.
Strong communication skills are a must – both verbal and written.
The candidate must be goal-oriented, a self-starter, and able to multi-task.
Knowledge of the retail real estate industry is highly desired.
The candidate should have a 4-year degree
Kimco Realty is an Equal Opportunity Employer – Minority/Female/Veteran/Disability/Sexual Orientation/Gender Identity or Expression.
About Us:
Kimco's mission is to create destinations for everyday living that inspire a sense of community and deliver value to our many stakeholders.
Kimco Realty® (NYSE: KIM) is a real estate investment trust (REIT) and leading owner and operator of high-quality, open-air, grocery-anchored shopping centers and mixed-use properties in the United States. The company’s portfolio is strategically concentrated in the first-ring suburbs of the top major metropolitan markets, including high-barrier-to-entry coastal markets and rapidly expanding Sun Belt cities. Its tenant mix is focused on essential, necessity-based goods and services that drive multiple shopping trips per week.
Publicly traded on the NYSE since 1991 and included in the S&P 500 Index, the company has specialized in shopping center ownership, management, acquisitions, and value-enhancing redevelopment activities for more than 60 years. With a proven commitment to corporate responsibility, Kimco Realty is a recognized industry leader in this area. As of September 30, 2024, the company owned interests in 567 U.S. shopping centers and mixed-use assets comprising 101 million square feet of gross leasable space.
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