Representative - Account Service (G&L Outsourced Program Manager)

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

This is an opportunity to solve new problems and deliver outstanding service each day. Core responsibilities include assisting the client with:.

• Managing complex operational needs in partnership with Client Managers/Clients
• Consulting client on best practices and being a trusted advisor to CLM/Client on commercial program processes
• Identifying and managing projects supporting charge volume expansion and retention efforts in partnership with Client Managers
• Partnering with Client Management and Clients on KYC efforts to enable our business to achieve full remediation in a timely manner
• Optimizing programs and improving business processes (i.e. hierarchy maintenance, facilitating operational requests from partner teams, consulting clients on more efficient processes, etc)
• Engaging with client for a range of requests and partner inquiries as needed (topics may include credit/fraud cases, legal entities, Program Administrator access, etc.)
• Preparing data and insights for reporting to Client Manager/Client (i.e. Analysis of program spend, supplier files and program optimization reports, etc.)
• Driving issue escalation with internal/Client contacts and troubleshooting as needed
• Presenting findings to client with recommendations for program enhancements as opportunities arise
• Other ad hoc projects as defined by client, G&L leadership team and business priorities

Minimum Qualifications

• Minimum of 3 years experience with card programs and/or payments industry
• BBA/BA/BS or solid equivalent experience working with a large customer and supporting their payment needs
• Ability to collaborate with internal and external global, cross-functional teams
• Talent for effectively interfacing at all levels within an organization
• Strong project management skills to drive program initiatives and deliver complex technical implementations
• Strong MS Office skills including Word, Excel, PowerPoint, and Outlook
• Strong compliance performance in previous roles.
• Strong data analysis capabilities

Preferred Qualifications

Experience presenting in-person to stakeholders at different levels of an organization

• • Excellent technical aptitude; analytical and detail oriented
  • Must be results oriented and demonstrate a proactive approach to driving success
  • Strong organizational skills and attention to detail; excellent verbal and written communication skills
  • May require 10% travel
  • Knowledge of global payment product lines, service, and infrastructure
  • Must be professional, highly customer focused, and enthusiastic
  • Excellent phone presence with a will to win and positive mindset
  • Strong organizational skills and attention to detail; excellent verbal and written communication skills
  • Strong MS Office skills including Word, Excel, PowerPoint, and Outlook
  • Ability to prioritize and multi-task in a fast-paced business environment
  • Knowledge of Amex proprietary technology, products, operations, and reporting tools; operational / servicing experience preferred.
  • Hybrid or Virtual (If Virtual, must be able to work effectively and be self-motivated in a virtual environment)

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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